IT Help Desk Specialist

4 weeks ago

Las Vegas, United States Veteran Benefits Guide Full time $23
Who we are: VBG (Veteran Benefits Guide) was founded by a former United States Marine with the goal of ensuring that Veterans receive the correct disability benefits in a timely manner. Since it was founded, VBG has helped more than 35,000 Veterans with their VA (Veteran Affairs) disability claims. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, Veteran Benefits Guide is committed to advocating for policies that protect the rights and interests of former servicemembers.   Summary: At VBG, the IT Support Specialist I plays a pivotal role in delivering technical assistance to both internal teams and clients. We seek an individual with a foundational understanding of handling technical support tickets, providing exceptional customer service, and a genuine passion for technology. This role serves as an ideal starting point for individuals aspiring to embark on their IT career journey.

Basic Function/Responsibilities: 
  • Address technical issues reported by employees through work tickets, phone calls, or direct interactions.
  • Ensure timely follow-up on pending requests, meticulously documenting steps taken and resolving work tickets efficiently.
  • Manage installation, removal, and repair of sanctioned software, printer drivers, and utilities within the organization.
  • Configure and troubleshoot Outlook 365 email clients and other essential office software.
  • Facilitate synchronization of cloud-based data with local devices.
  • Exhibit strong teamwork, attention to detail, and a proactive approach in addressing client and user needs daily.
  • Operate with minimal oversight, independently solving problems while seeking guidance or collaborating with IT leadership as necessary.
Required Experience: 
  • Proficiency in Windows 10 & 11 Professional, Office 365 suite, and MacOS.
  • Familiarity with Adobe Creative Cloud Suite, Softphone applications (e.g., RingCentral), and CRM systems.
  • Understanding scripting and basic software development principles.
  • Knowledgeable in troubleshooting Windows and Mac PC hardware, peripheral devices, printers, and select mobile devices (iOS, Android).
  • Experience in creating technical and IT operational documentation.
  • Skills in hardware and software troubleshooting, basic network issue resolution, and error-state remediation.
  • Ability to communicate technical concepts clearly to diverse audiences.
  • Knowledge of HIPAA compliance and US data protection standards.
  • Strong written and verbal communication skills, proficient in customer service, computer software, and online research.
Education: 
  • Technical or college degree is preferred.
  • 1-2+ years of experience in technical support is desirable.


About Veteran Benefits Guide:

Veteran Benefits Guide was founded by former United States Marine, Joshua Smith. Josh was employed by the Veteran Benefits Administration (VA) as a Rating Veteran Service Representative (Rater). While working in this capacity Josh was thoroughly trained on the VA’s Disability Compensation System. During his tenure at the VA, he discovered many inefficiencies in the way Veterans' disability ratings were evaluated. He witnessed firsthand how the VA’s method of deciding Veterans’ disability ratings was heavily flawed and designed a system to address those deficiencies. Recognizing the need to provide Veterans a better option for processing their VA disability claims, Josh set out to create a means to expedite them through the VA claim process while also obtaining the benefits Veterans deserve. Years later, VBG has successfully guided over 10,000 Veterans with submitting their VA disability claims, resulting in substantially increased compensation benefits for their disabilities which are related to active duty service.

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