Manager, Patient Access, HIM EPIC Tapestry Apps, Full Time, Benefited, Remote, 8hrs, 1.0fte
2 weeks ago
Summary
Job Summary: Responsible for managing a team responsible for design, development, ongoing support, and deployment of enhanced features and functionality. Provides oversight related to Epic’s Grand Central, Prelude, RTE, Cadence, HIM, Tapestry applications plus 3M, Quality and Document Imaging applications and systems. Provides leadership and facilitates discussions in the strategic, tactical and day-to-day planning of all assigned applications and systems.
DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: The following are the duties performed by employees in this classification, however, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.
1. Supervises staff and manages employee performance; provides on-going performance feedback, addresses problems, orients and trains employees, verifies competency and identifies and suggests ways to develop skills; monitors workflow.
2. Works within HR policies and systems to recruit, interview and hire qualified employees who can provide the needed technical knowledge, works well with the current analysts and displays knowledge and understanding of AHS’ philosophy of patient care.
3. Manages the implementation and support of Patient Access, HIM, Quality, Tapestry, Document Imaging and Coding applications. Has a good knowledge of the entire Revenue Cycle, including Billing and Claims.
4. Manages a large portfolio of projects throughout the project lifecycle and within scope, schedule, and budget; assigns tasks, provides oversight and provides second level support; evaluates all new releases and functionality of applications in project portfolio on an ongoing basis; partners and collaborates with IS Project Management Office project managers on the implementation of larger, more strategic initiatives.
5. Coordinates resources and activities to support project objectives.
6. Initiates and maintains strong working relationships with customers and third-party vendors.
7. Provides recommendations for user adoption and transition strategies; implements and evaluates change management strategies; provides oversight to all team members to deliver on identified strategies.
8. Synthesizes process and requirements analysis including process mapping through flowcharts, documenting current and future states, business and technical requirements, stakeholder analysis, and specification gathering on complex projects; synthesizes data to complete gap analysis and provides associated recommendations.
9. Synthesizes operations and project interdependencies and applies recommendations.
10. Serves as the primary point of contact for vendor support assistance during the project lifecycle as well as in resolving issues with vendor; performs annual evaluation of support contract and service level agreements.
11. Coordinates team members to gather information and prepares organized, consistent and accurate status reporting to all stakeholders.
12. Leads tactical discussions by identifying options with the associated pros and cons with IS team members and others. Provides management with translation of the tactical/functional plan.
13. Creates and maintains smaller Applications project budgets. Escalates budget issues to management. Assists with annual capital and operational budgeting process. Routinely monitors expenses to mitigate budget overages. Develops corrective action plan to stay on budget.
14. Performs other duties as assigned.
Qualifications:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Required Education: Bachelor’s degree in relevant field of study.
Preferred Education: Master’s Degree.
Required Experience: Seven years’ experience working with increasing responsibility generally in revenue cycle systems within Information Systems with a mix of individual contribution, people leadership and project leadership.
Preferred Experience: Epic experience preferred with implementing and/or supporting related applications.
Preferred Licenses/Certifications: Epic certification in revenue cycle system related applications.
Additional Information
Must have management, supervisory, leadership experience. EPIC Tapestry experience preferred. Position oversees 4 teams with 12 staff including 3 leads.
broad applications portfolio across Patient Access, HIM, Tapestry and several specialized applications. versatile and well experienced manager who has specialized in revenue cycle applications (mainly front end workflows). Scope of applications and systems consist of Epic Grand Central, Cadence, HIM and Tapestry; 3M and Hyland OnBase Document Imaging.
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