Number Porting Specialist

2 months ago

raleigh, United States Bandwidth Inc. Full time

Who We Are:


Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We’re the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That’s the Bandwidth way.


At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband


What We Are Looking For:


We are seeking a proactive and experienced Number Porting Specialist with a proven track record of excellence in managing local number portability (LNP), toll-free numbers, and NextGEN products. This role demands a leader who excels in a fast-paced environment, is adept at strategic problem-solving, and can maintain focus under pressure while delivering exceptional customer service. The ideal candidate will drive process improvements, build and nurture relationships with multiple vendors, and serve as the primary point of contact for complex porting-related issues and escalations.


This role works 100% in office in our Raleigh HQ


What You'll Do:



  • Strategic Leadership: Act as a subject matter expert in LNP, Toll Free, and NextGEN products, providing leadership and guidance to our customers as well as your teammates. Serve as the main point of contact for internal and external escalations, as well as critical issues, driving resolution with both internal and external stakeholders.
  • Customer-Centric Solutions: Oversee and manage the number porting process, ensuring a seamless transition for customers by resolving issues and eliminating roadblocks efficiently.
  • Order Management: Execute order management for local, off-net, and toll-free numbers through various platforms (Iris, ZenDesk, third-party tools) with a strong focus on accuracy and quality.
  • Communication and Collaboration: Maintain professional and effective communication with customers, vendors, and internal teams via email, phone, chat, and user interfaces. Act as the primary liaison during customer and vendor interactions.
  • Process Improvement: Collaborate with team members and other departments to continuously enhance the porting experience and improve overall process efficiency.
  • Escalation Management: Handle first-level escalations, coordinating with team leads and managers as needed. Follow through on carrier escalations, provisioning, and system updates.
  • Training and Development: Assist with training internal teams and support with process documentation, adapting to new processes as necessary.
  • Vendor Relations: Cultivate and sustain strong relationships with external carriers to expedite issue resolution and improve service delivery.

What You Need:



  • Educational Background: BS/BSA or equivalent experience is required.
  • Industry Expertise: 2+ years of in-depth knowledge of the VoIP industry and local number portability processes, demonstrating an advanced understanding of LNP, Toll Free, and NextGEN products.
  • Customer Service Excellence: Proven ability to deliver world-class customer experiences with acute attention to detail and a high level of accuracy.
  • Technical Proficiency: Advanced skills in Microsoft Office (Excel, PowerPoint) and/or Google Docs. Familiarity with various order management systems and tools is essential.
  • Organizational Skills: Strong organizational capabilities with the ability to multitask and transition seamlessly between tasks in a dynamic environment.
  • Problem-Solving Abilities: Solution-oriented mindset with a track record of strategic problem-solving and process improvement.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with stakeholders at all levels.
  • Adaptability: Comfort with adapting to new processes and documenting business procedures.
  • Team Collaboration: Self-motivated, capable of working independently, and thriving in a team-oriented environment.

 


The Whole Person Promise:


At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…



  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

 


Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply You won’t want to miss the opportunity to be a part of the BAND.


Applicant Privacy Notice


 


  

  • Number Porting Specialist

    2 months ago

    Raleigh, United States Bandwidth Inc. Full time

    Who We Are:Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it...

  • Cloud Architect Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Maintec Technologies Full time

    The Department of Environment Quality, in collaboration with the Department of Information and Technology and Microsoft Azure Support Teams, seeks a highly skilled Cloud Architect Specialist to lead the design and implementation of cloud infrastructure for the Permit Transformation Project.About Maintec TechnologiesMaintec Technologies is a leading provider...

  • Voice Services Operations Lead

    4 weeks ago

    Raleigh, North Carolina, United States Bandwidth Inc. Full time

    About UsBandwidth Inc. is a leading provider of innovative voice, messaging, and emergency services solutions for businesses worldwide.Salary Range:$80,000 - $110,000 per year, depending on experience.Job Description:Role OverviewThe Voice Services Operations Lead will oversee the end-to-end management of local number portability (LNP), toll-free numbers,...

  • Freelance Delivery Specialist

    4 weeks ago

    Raleigh, North Carolina, United States DoorDash Full time

    Unlock Your Earning PotentialAs a Freelance Delivery Specialist for DoorDash, you'll have the flexibility to choose when and where you work, making it easy to balance your schedule with other commitments.With DoorDash, you can earn money on your own terms by delivering food from local businesses to customers. You'll have access to a wide range of...

  • Freelance Delivery Specialist

    3 weeks ago

    Raleigh, North Carolina, United States DoorDash Full time

    About the RoleWe are seeking a highly motivated and independent Delivery Specialist to join our team on a freelance basis. As a Delivery Specialist, you will have the flexibility to choose your own hours and work at your own pace.Salary and BenefitsThe estimated salary for this role is $15-$25 per hour, depending on the location and number of deliveries...

  • Freelance Delivery Specialist

    3 weeks ago

    Raleigh, North Carolina, United States DoorDash Full time

    Company Overview: DoorDash is a leading food delivery and logistics company that connects local businesses with opportunities to earn, work, and live.Estimated Salary: $15-$25 per hour, depending on location and number of deliveriesJob Description: As a Freelance Delivery Specialist with DoorDash, you will have the flexibility to choose your own hours and...

  • Family Medicine Specialist in North Carolina

    1 week ago

    Raleigh, North Carolina, United States Medicorp, Inc Full time

    Medicorp, Inc is seeking a skilled Family Medicine Specialist to join their team at an established practice in North Carolina. This exciting opportunity offers a stable work environment and the chance to take over an existing patient panel.About the OpportunityThis hospital-employed position provides outpatient care only, with flexible schedules and the use...

  • Technical Specialist- Mid Level NC

    2 weeks ago

    raleigh, United States Rose International Full time

    Date Posted: 12/05/2024 Hiring Organization: Rose International Position Number: 475241 Job Title: Technical Specialist- Mid Level Job Location: Raleigh, NC, USA, 27610 Work Model: Hybrid Shift: May require up to 1-2 days onsite per month Employment Type: Temporary Estimated Duration (In months): 13 Min Hourly Rate ($): 70.00 Max Hourly...

  • Network Support Specialist

    6 days ago

    Raleigh, North Carolina, United States insightsoftware Full time

    Overviewinsightsoftware is a global leader in providing reporting, analytics, and performance management solutions that unlock the potential of business data. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics.About UsWe empower leaders from over 32,000 organizations to make timely and intelligent...

  • Emergency Medicine Specialist in North Carolina

    1 week ago

    Raleigh, North Carolina, United States Hayman Daugherty Associates, Inc Full time

    Job OpportunityWe are seeking a skilled Emergency Medicine Specialist to join our team at a regional medical center in North Carolina. This is an urgent need for immediate coverage.About the PositionThis locums position requires standard solo Emergency Room coverage for 12-hour shifts. The ideal candidate will have excellent clinical skills and experience...

  • Mobile Vascular Imaging Specialist

    5 days ago

    Raleigh, North Carolina, United States Wellspring Nurse Source Full time

    We are seeking a highly skilled Mobile Vascular Imaging Specialist to join our team at Wellspring Nurse Source. As a key member of our clinical staff, you will be responsible for providing exceptional patient care and expert vascular imaging services on a travel basis in Raleigh, North Carolina.About the OpportunityAs a Mobile Vascular Imaging Specialist,...

  • Freight Delivery Specialist

    4 weeks ago

    Raleigh, North Carolina, United States Direct Impact Logistics Full time

    Direct Impact Logistics: Your Partner in Furniture DeliveryWe are seeking a skilled and reliable Freight Delivery Specialist to join our team of professionals. As an owner-operator/independent service provider, you will be responsible for delivering furniture with basic assembly to clients across the region.Average Weekly Gross: $4,000/weekDuties and...

  • Customer Experience Specialist

    4 days ago

    Raleigh, North Carolina, United States iCRYO - One Loudoun Full time

    About Us:iCRYO - One Loudoun is a health and wellness center dedicated to helping our guests achieve their wellness goals. We specialize in whole body cryotherapy, red light therapy, infrared sauna, body sculpting, IV therapy, and other related services.Job Summary:We are seeking a skilled and enthusiastic Health and Wellness Specialist to join our team. As...

  • Rose International | Technical Specialist- Mid Level NC

    3 weeks ago

    raleigh, United States Rose International Full time

    Date Posted: 12/05/2024 Hiring Organization: Rose International Position Number: 475241 Job Title: Technical Specialist- Mid Level Job Location: Raleigh, NC, USA, 27610 Work Model: Hybrid Shift: May require up to 1-2 days onsite per month Employment Type: Temporary Estimated Duration (In months): 13 Min Hourly Rate ($): 70.00 Max Hourly...

  • Compassionate Senior Care Specialist

    3 weeks ago

    Raleigh, North Carolina, United States Sunrise Senior Living Full time

    About the RoleSunrise Senior Living is a leading provider of senior care services, dedicated to delivering high-quality care with a personal touch. As a Compassionate Senior Care Specialist, you will play a vital role in championing the quality of life for our seniors.Responsibilities:Build meaningful relationships with a specified number of seniors and...

  • Education Professional

    4 weeks ago

    Raleigh, North Carolina, United States Wake County Public School System Full time

    Job Title: Education Professional - Learning Environment Specialist">Estimated Salary: $60,000 - $80,000 per year">About the Role:">We are seeking an experienced Education Professional to join our team as a Learning Environment Specialist. As a key member of our instructional staff, you will be responsible for creating and maintaining a positive and...

  • Content Retrieval and Restoration Specialist

    5 days ago

    Raleigh, North Carolina, United States CRS Cary Full time

    Job OverviewWe are seeking a highly skilled Content Retrieval and Restoration Specialist to join our team at CRS Cary.The estimated annual salary for this position is $45,000-$60,000.ResponsibilitiesInventory Management: Utilize an iPad to take inventory of both salvageable and non-salvageable items in homes affected by fire and water damage.Packing...

  • Medical Imaging Specialist

    3 weeks ago

    Raleigh, North Carolina, United States Wellspring Nurse Source Full time

    Job OverviewWe are seeking a skilled Medical Imaging Specialist to join our team on a 13-week contract in Raleigh, North Carolina.About the RoleThe successful candidate will be responsible for operating a Computer Tomography (CT) scanner to produce high-quality images of patients' internal structures. This is a travel position with a shift pattern of 10...

  • IT Lead EDI Specialist

    2 months ago

    Raleigh, United States USM Full time

    Start Date: Interview Types Skills EDI, HIPAA, X12, 837.. Visa Types H1-Visa, Green Card,.. Position: IT Lead EDI Specialist Location: Raleigh, NC - Hybrid Duration: 12+ Months Internal Notes Client State of NC DHHS- IT Lead EDI Specialist Deadline: 10/30/2024 Pay Rate: $50-52 Per HR on C2C NC Dept of Health and Human Services (DHHS)...

  • Health and Wellness Specialist

    2 weeks ago

    Raleigh, North Carolina, United States iCRYO - One Loudoun Full time

    Company OverviewiCRYO is a Health and Wellness Center that specializes in Whole Body Cryotherapy, Red Light Therapy, Infrared Sauna, Body Sculpting, IV therapy and other related services. Our mission is to elevate the lifestyle of our team members and guests by providing professional, affordable, and convenient recovery services while raising the bar in the...