KODIAK Construction Recruiting

7 days ago


charlotte, United States KODIAK Construction Recruiting & Staffing Full time

Service Coordinator

šŸ“ Charlotte, NC | Full-Time

Are you an organized, detail-oriented professional who thrives in a fast-paced environment? Join our Client's team as a Service Coordinator, where youā€™ll play a pivotal role in ensuring seamless scheduling, dispatching, and technician support for our HVAC service operations.


What Youā€™ll Do:

šŸ“… Scheduling and Dispatching

  • Assign and schedule HVAC technicians for service calls, balancing location, skill set, and job urgency.
  • Communicate with customers to confirm appointments, provide ETAs, and address inquiries professionally.
  • Monitor daily job statuses and adjust schedules to accommodate urgent requests or changes.


šŸ›  Work Order Management

  • Create, track, and close work orders in the ERP system with precise documentation.
  • Ensure technicians are equipped with the necessary tools, parts, and information for each job.
  • Enter service repair quotes and manage weekly technician payroll preparation.


šŸ¤ Technician Support

  • Serve as the main point of contact for technicians, addressing questions and resolving issues.
  • Coordinate after-hours emergency service requests to ensure critical jobs are completed promptly.
  • Track and report key performance metrics, including compliance, response times, and customer satisfaction.


āœ… Compliance & Safety

  • Ensure adherence to safety and regulatory guidelines within the HVAC industry.
  • Communicate safety protocols to technicians and maintain compliance requirements.


What Weā€™re Looking For:

  • Strong organizational and time-management skills.
  • Excellent communication and customer service abilities.
  • Ability to multitask effectively in a fast-paced environment.
  • Familiarity with dispatch software or CRM systems (preferred, but not required).
  • Basic knowledge of HVAC terminology and processes (preferred, but not required).


Why Join Us?

Weā€™re committed to supporting our employees with competitive benefits and opportunities for growth:

  • Paid Vacation and generous 401(k) match.
  • Comprehensive Medical, Dental, Vision, and RX Drug Insurance.
  • Life and Accidental Death Insurance.
  • Short- and Long-Term Disability Insurance.
  • Employee Assistance Program for personal and professional well-being.
  • Commitment to employee safety and career growth opportunities.



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