Pyramid Consulting, Inc | NOC Technician
3 weeks ago
Immediate need for a talented NOC Technician. This is a 12+months contract opportunity with long-term potential and is located in Jackon, MI(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-53082
Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
- Key skills; Network Operation Center, Monitoring Tools, Networking
- 2+ Years supporting event monitoring is preferred. Hands-on experience with the following:
- Alert monitoring tool experience required.
- Client Open View Operations SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.o Application monitoring experience, SAP Monitoring preferred.
- (Tools SolMan, CA Wily)o ITSM tool experience. Client SM7, Client Service Desk preferred. Others accepted o Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc.)
- Telecommunication Equipment Knowledge (Radio, Wireless Networks, IT communication Tower Hardware
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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