NOC Technician

Immediate need for a talented NOC Technician. This is a 12+months contract opportunity with long-term potential and is located in Jackon, MI(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-53082

Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

• Key skills; Network Operation Center, Monitoring Tools, Networking
• 2+ Years supporting event monitoring is preferred. Hands-on experience with the following:
• Alert monitoring tool experience required.
• Client Open View Operations SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.o Application monitoring experience, SAP Monitoring preferred.
• (Tools SolMan, CA Wily)o ITSM tool experience. Client SM7, Client Service Desk preferred. Others accepted o Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc.)
• Telecommunication Equipment Knowledge (Radio, Wireless Networks, IT communication Tower Hardware
• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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