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Chief Credit Officer

2 months ago

Chicago, United States Constructive Capital Full time

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry We are currently looking for a Chief Credit Officer to join our team

Reporting to the SVP, Operations, the Chief Credit Officer is responsible for shaping the credit risk management framework, ensuring the integrity and profitability of the secondary market loan portfolio. This position manages the overall credit risk portfolio, and leads the development and implementation of credit policies and practices, ensuring compliance with regulatory requirements.

Additionally, this position leads and mentors the Underwriting team, fostering a culture of continuous improvement and professional development. The Chief Credit Officer establishes and oversees credit policies, procedures, and guidelines, conducting regular assessments and stress tests of the credit portfolio to mitigate risk and support growth in the secondary mortgage market.

What you will do for Fay:

  • Build and lead a high-performing Underwriting team through effective acquisition, onboarding, and training of talent. Manage performance, foster development, and provide mentoring to employees.
  • Develop and execute the credit risk strategy, including implementing credit policies, procedures and underwriting guidelines to ensure the quality of the lending portfolio.
  • Evaluate credit risk exposure across all loan products; conduct regular assessments and stress tests of the credit portfolio.
  • Manage the credit approval process; approve risk identification and probability of default models.
  • Effectively review and compile relevant, material findings and recommendations into concise, digestible audit reports and summaries; demonstrate awareness of over-arching environment and industry.
  • Collaborate closely with secondary market partners to address exceptions and resolve issues.
  • Manage documentation, tracking, and reporting of outcomes; disseminate information as appropriate to key stakeholders and appropriate regulatory entities.
  • Partner closely with regulatory bodies, external auditors, and other departments, including operations and sales, to ensure cohesive credit processes.
  • Develop domain knowledge of Fay’s business to include an understanding of short-term goals and long-term strategies for the organization.
  • Lead with broad influence through the ongoing development of relationships across the organization.
  • Maintain knowledge of federal, state and local regulatory requirements; accountable to ensure audit and control processes are current, followed and in compliance.
  • Ensure compliance with Fay’s policies, processes, and practices. Role model ethical standards, professionalism, and code of conduct.
  • Model behaviors that align with Fay's Values and Operating Principles. Recognize, reward, and ensure alignment of team.
  • Perform other duties and responsibilities as assigned

What you will bring to Fay:

  • Bachelor’s degree in Business, Information Management, Finance, Accounting or a related field required; Master’s degree preferred
  • 15+ years’ progressive experience in Credit, Underwriting and Investor requirements
  • 10+ years’ experience leading an Underwriting function with direct experience managing people and leading teams
  • 10+ years of experience in the mortgage or financial services industry with a depth of knowledge and understanding of the underwriting environment
  • Strong understanding of internal audit practices, Generally Accepted Auditing Standards (GAAS), and standards established by the Institute of Internal Auditors
  • Demonstrated project management/ project leadership with the ability to effectively work cross-functionally at an enterprise level
  • Direct experience with C-suite and Board engagements
  • Strength of leadership with the demonstrated ability to quickly establish credibility with key stakeholders and confidence in the Internal Audit capability
  • Effective management skills to build strong teams through effective talent selection, training, communication, coaching, mentorship, and performance management
  • Excellent verbal and written communication skills; strong presentation skills with executive presence and maturity
  • Strong interpersonal skills with the ability to develop and maintain effective relationships internal and external to the organization; strong influencing abilities
  • Strong analytical skills; solid decision-making abilities coupled with sound judgment
  • Ability to aggregate, analyze and interpret data at both a detail level and holistically to assess risk, identify opportunities and propose solutions involving systems, workflows and processes to effectively remediate issues for the company
  • Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment; ability to prioritize, organize time and resources to consistently bring projects to successful completion
  • Consultative and collaborative work style; effective ability to share knowledge and expertise in a productive manner
  • Ability to lead and manage through change, comfortable working with ambiguity and uncertainty
  • Strong project management skills with the ability to lead matrix resources/ team
  • Strong execution skills and results orientation
  • Strong attention to detail; strong quality and compliance orientation
  • High degree of professional maturity and integrity; ability to maintain confidential data and information
  • High degree of business acumen; strong fiscal and technical aptitude
  • Advanced skills in MS Word, Excel and PowerPoint

Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

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