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Lead Valet Attendant

3 months ago

Boston, United States Towne Park LLC Full time
Lead Valet Attendant ($17.50/hr + tips, Open Availability) - The Beverly Garage

Apply locations Boston, MA time type Part time posted on Posted 13 Days Ago job requisition id REQ24-55159

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

Job Details

Compensation: The hourly base pay for this position is $17.50 per hour plus tips.

Work Schedule: The work schedule for this position is open availability.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

SUMMARY

The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

  • Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers. Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions. - 20%
  • Opens all vehicle and hotel doors for guests. Checks in arriving guests and explains vehicle parking and retrieval procedures. - 20%
  • Uses proper phone etiquette. Posts up in appropriate areas when not assisting guests or completing other tasks. - 10%
  • Promotes a teamwork philosophy through leading by example and effective communication skills. - 15%
  • Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys. - 15%
  • Ensures staff are not providing “lift” services to any hotel or hospital guest, only offering a hand for assistance. - 10%
  • Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings. - 10%
QUALIFICATIONS

Education:

  • High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

  • Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
  • Must complete the Wheelchair Safety Training course provided by Towne Park

Work Experience:

  • Six (6) months related experience and/or training; OR equivalent combination of education and experience

Knowledge:

  • Must have and maintain a valid driver’s license and clean driving record

Skills:

  • Must be able to drive manual transmission
  • Must be able to speak, read and write Standard English language.
  • Must be able to read and comprehend simple instructions, short correspondence and memos.
  • Must be able to write simple correspondence.
  • Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
WORKING CONDITIONS & PHYSICAL DEMANDS

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently.

About Us

Who is Towne Park? We’re 10,000+ teammates delivering specialized hospitality services to 700+ locations nationwide. Our track record of success and growth has resulted in seven appearances on the Inc. 500|5000 List of the fastest-growing private companies since 2007.

Consider joining Towne Park if you're Driven To Serve. Please visit www.townepark.jobs to apply today

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