Bilingual Customer Service Representative

4 weeks ago

Albuquerque, United States Alorica Full time
Position: Bilingual (English and Spanish) Customer Service Representative Location: 4200 Osuna Road, Albuquerque, NM, 87109, US Terms: Full-time Pay: $18/hr

Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
  • Hours of operation are 6AM-9PM MST 7 days per week (Deposits)
  • Hours of operation are 24/7 (Cards)s.
Responsibilities
  • Display passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our customers' financial lives
  • Fully understand how life events can impact a customer's financial situation and be prepared to actively advise solutions and analyze/resolve complex customer problems through creative solutions
  • Communicate effectively and confidently with customers to make their financial lives better
  • Engage with customers - begin a conversation, anticipate possible questions, actively share information, build rapport, and handle objections
  • Learn and adapt to new information and technology platforms


Qualifications

  • High school diploma or GED
  • Have 1+ years of customer service experience, including experience handling potentially difficult customer situations
  • Strong computer navigational skills
  • Familiarity with Microsoft Office applications (Word, Excel)
  • Excellent oral and written communication skills
  • Exceptional listening/comprehension skills
  • Professional and courteous
  • Customer oriented


Work Environment

  • Regular work performed in a climate-controlled, call-center environment
  • Ongoing usage of phone and computer systems


Physical Demands

  • Constant sedentary work


Benefits

  • Health, dental, and vision coverage/HSA
  • PTO
  • Paid holidays and sick time
  • Optional daily pay or weekly pay
  • 401K retirement plan
  • Leadership programs
  • Paid training and tuition reimbursement
  • Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
  • Employee assistance program
  • Additional voluntary benefits


Next Steps

  1. Place an application
  2. Complete your online assessment
  3. Our team will review your application
  4. If selected to move forward, our team will follow up directly


DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

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