Gravity IT Resources | Technical Client Onboarding Specialist

3 weeks ago


pembroke pines, United States Gravity IT Resources Full time

Position: Technical Client Onboarding Specialist

Type: Direct Hire

Location: 5 days onsite per week - Pembroke Pines, FL


Job Summary: Responsible for providing clients with timely and effective training to get them properly set up with their products and services.


Main Responsibilities:

  • Guides clients through the implementation process, answering questions as needed regarding setup and utilization of the software
  • Trains clients on using the software
  • Maintains a schedule with clients for training sessions and ensures on time for sessions
  • Identifies issues during the implementation process and escalates to proper team to resolve
  • Documents and updates customer interactions in CRM
  • Other related duties as assigned


Required Skills/Abilities:

  • High school diploma required; IT or Communications degree preferred
  • 2–3 years in a customer-facing or customer service role
  • Ability to build rapport with clients
  • Ability to prioritize
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Excellent problem-solving skills
  • JavaScript knowledge is preferred
  • IT and Networking knowledge is a plus
  • Proficient with Microsoft Office Suite or related software.
  • Experience working with technology products

Nice-to-Haves:

  • Basic technical skills (e.g., connecting to Wi-Fi or Ethernet)
  • Coding knowledge (JavaScript, JSON, CSV exports)
  • Bilingual skill
  • Familiarity with Google Calendar
  • IT or Communications Degree
  • IT background


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