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Operations Analyst

1 month ago

miami, United States RPL International Full time

Job Title: Operations Analyst

Location: Miami, FL

Job Summary:

We are looking for an Operations Analyst to support logistics operations by providing timely information to teams involved in order management, maintaining system updates, and ensuring accurate information for end-of-month processes. This role involves coordinating order follow-ups, maintaining inventory records, and ensuring accurate product delivery status updates in the system. Bilingual proficiency in English and Spanish is required.

Key Responsibilities:

  • Order Management: Monitor product shipments and follow up from origin to end customer, using internal systems and email communication to keep all relevant information up-to-date for teams and clients.
  • Order Analysis: Regularly analyze order status, including quantity, timelines, and specifications, and make necessary adjustments to meet delivery requirements.
  • Communication: Inform team members and customers on product status to ensure timely deliveries and maintain satisfaction.
  • System Updates: Maintain product information in SAP, including sales orders, delivery confirmations, and monthly closing entries for accurate inventory and pricing data.
  • Delivery Verification: Confirm that products reach customers as planned, assisting in processing collection orders when necessary.

Key Metrics:

  • Supports the logistics process for an annual inventory valued at approximately $45 million.

Key Contacts:

  • Internal: Collaborate with Sales Managers and Sales Directors to coordinate customer orders and logistics processes; work with Accounting for record-related clarifications.
  • External: Engage with customers, external warehouses, and transport companies to ensure accurate and timely product deliveries.

Required Knowledge, Skills, and Experience:

  • Languages: Bilingual proficiency in English and Spanish is required.
  • Technical Skills: Proficiency in Microsoft Excel; experience with SAP preferred.
  • Critical Skills: Strong organizational skills and critical thinking ability.
  • Education: University degree in Logistics, Industrial Engineering, or International Relations preferred.
  • Experience: Minimum of 2 years in the logistics industry, ideally within a similar role.

This is an excellent opportunity for a detail-oriented professional with logistics expertise to play a critical role in ensuring smooth and accurate operations.