The Crox Group | Ecommerce Product Manager | ridgefield park, nj

1 week ago


ridgefield park, United States The Crox Group Full time

Responsibilities:

• Product Strategy:

o Develop and execute a long-term product vision and strategy for Samsung Rewards.

o Conduct market research and competitive analysis to identify opportunities and threats.

o Define and prioritize the product roadmap based on strategic goals and customer needs.

• Product Management:

o Own the end-to-end product lifecycle, from ideation to launch and post-launch optimization.

o Collaborate with design and engineering teams to deliver high-quality products and features.

o Conduct user research and A/B testing to validate product hypotheses and measure impact.

o Manage product backlog and prioritize features based on business value and customer impact.


• Program Management:

o Oversee day-to-day operations of Samsung Rewards, ensuring alignment with business objectives.

o Manage program governance, including tiers, benefits, incentives, and rules.

o Define and implement program enhancements based on customer insights and market trends.

o Own and manage the program budget.


• Financial Management:

o Manage monthly financial closing processes with Finance and Accounting teams.

o Track and analyze key financial metrics, including points issued, redeemed, outstanding, and expired.

o Forecast breakage and provide insights to stakeholders.

o Manage NTS settlement for cross-border programs.

o Oversee settlement for other initiatives.


• Partnership Management:

o Manage the relationship with the legal partner for T&Cs.

o Collaborate with internal teams (e.g., Customer Support, Marketing, Product) to ensure seamless program execution.

o Work with external vendors and partners to enhance program offerings.


• Campaign Management:

o Develop and execute engaging rewards campaigns to drive customer engagement and loyalty.

o Manage campaign timelines, budgets, and performance.


• Customer Support:

o Oversee customer support for rewards program inquiries.

o Manage manual point issuing for the Ambassador program.


• Platform & Technology:

o Define product requirements for platform/server improvements.

o Collaborate with technology teams on new APIs, metrics/dashboards, and data sharing integrations (e.g., C360, Braze).


• Compliance & Governance:

o Ensure program compliance with all applicable laws and regulations.

o Manage approvals for dashboard access and manual point issuing.


Qualifications:

• Bachelor's degree in Engineering, Marketing, Business Administration, or a related field. MBA preferred

• 7 – 10 years of product management experience preferable in a consumer-facing tech company (2 – 5 years of experience in loyalty program management or a related field preferred)

• Strong understanding of API management mechanics and best practices.

• Strong understanding of loyalty program mechanics and best practices.

• Proven ability to manage budgets and track financial performance.

• Strong understanding of product management methodologies and frameworks (e.g., Agile, Scrum).

• Proven ability to lead cross-functional teams and influence stakeholders at all levels.

• Excellent analytical and problem-solving skills.

• Strong communication and presentation skills.

• Experience with data analysis tools (e.g., SQL, Tableau, Power BI).

• Passion for building innovative products that delight customers.



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