Customer Service Supervisor
1 month ago
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Supervisor is critical in ensuring we meet that goal. This person assists the Manager of Customer Care with leading a team to ensure they are giving our customers a positive experience and meet both department and company goals.
Why you want to join our team:
Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years
Comprehensive medical, dental, and vision benefits
401K plan
Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.
Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters
The Customer Service Supervisor will:
Demonstrate Our Values: Serve Others and Own It
Assist in fostering an energetic and positive working environment
Lead by example with a positive attitude (and smile)
Support with all stages of the talent lifecycle inclusive of recruiting, onboarding, developing, and retaining a team
Lead all team members to meet service level and performance goals by ensuring coverage, routing of customer requests to the appropriate team members and handling high escalation complaints
Coach team members, stores, and cross-functional partners
Recognizes performance
Develop strong relationships with Customer Care, Home Office, Delivery Operations, stores, and vendors.
Analyze reports to gain insight, identify solutions and create an action plan for continuous improvement
Write formal responses for complaints filed through the Better Business Bureau and Attorney General
Answer calls, engaging in chat-initiated conversations, replying to emails, phone messages, and mail from customers and/or company, while representing our Brand
Ideal Candidate will have, among other skills and abilities:
Experience leading a team remotely
Service mindset
Technical skills above average- systems, spreadsheets and shared documents are daily functions
Flexibility to cover evenings and weekends
Excellent Change Management capabilities
Select, develop, and retain top talent
Ability to make decisions quickly for our customer and business
Remain calm under pressure
Ability to anticipate and plan
Flexible to shifting priorities and a changing environment
Clear verbal and written communication skills
Ability to manage time and prioritize
Read customer cues, provide solutions while representing the company
Proven track record of influencing
High school diploma or general education degree (GED); or equivalent combination of education and experience
Genesys Pure Cloud experience is a plus
Strong Microsoft skills (excel, word, Office 365)
-
Customer Service Supervisor
4 weeks ago
Columbus, Ohio, United States PILOT Full timePilot Company is a leading network of travel centers with a strong commitment to customer service and quality. We are seeking a skilled Customer Service Supervisor to join our team and lead our store operations.The ideal candidate will possess excellent customer service skills, be self-motivated, and have a strong understanding of store operations and PFJ's...
-
Customer Service Supervisor
2 months ago
columbus, United States American Signature Inc. Full timeAt American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Supervisor is critical in ensuring we meet that goal. This person assists the...
-
Customer Service Supervisor
2 months ago
Columbus, United States American Signature Inc. Full timeAt American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Supervisor is critical in ensuring we meet that goal. This person assists the...
-
Service Supervisor
4 weeks ago
Columbus, Ohio, United States D.H. Pace Company, Inc. Full timeJob Title: Service SupervisorJob Summary:DH Pace Company, Inc. is seeking a Service Supervisor to join our team in Columbus, OH. As a Service Supervisor, you will be responsible for assisting with daily scheduling, providing problem-solving assistance, and monitoring installers' and service technicians' schedules to maximize efficiency and profitability.Key...
-
Customer Service Representative
4 weeks ago
Columbus, Ohio, United States Acro Service Corporation Full timeJob DescriptionAt Acro Service Corporation, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to customer...
-
Field Service Supervisor
3 weeks ago
Columbus, United States Ohio Machinery Co Full timeDescription Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today! JOB...
-
Customer Service Representative
4 weeks ago
Columbus, Ohio, United States Capital City Appliance Service, Inc. Full timeAt Capital City Appliance Service, Inc., we are seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner.As a Customer Service Representative, you will be the first point of contact for our...
-
Customer Service Representative
4 weeks ago
Columbus, Ohio, United States Spirit Halloween Full timeSpirit Halloween Job DescriptionAs a Sales Associate at Spirit Halloween, you will be responsible for providing excellent customer service and creating a welcoming atmosphere for guests. Your key responsibilities will include:Guest AcknowledgementProduct KnowledgeSuggestive SellingMerchandisingYou will work closely with the Supervisor to ensure the store is...
-
Retail Customer Service Supervisor Full Time
3 months ago
Columbus, United States TJ Maxx Full timeStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...
-
Service Supervisor
21 hours ago
Columbus, United States D.H. Pace Company, Inc. Full timeJob DescriptionJob DescriptionCapital Door Solutions, a DH Pace Company, Inc. is seeking to hire a Service Supervisor for our Columbus, OH office! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who thrives in a fast-paced service environment, please apply!Job...
-
Clinical Supervisor
3 weeks ago
Columbus, United States Lutheran Social Service Full timeHealth Center Clinical SupervisorFull Time | Day Shift | 8am-5pm | Monday-Friday$75k-80k/yr + eligible for $5k/yr bonusLutheran Social Services of Central Ohio is currently seeking a Clinical Supervisor for LSS Health Center (formerly Health Center at Faith Mission) in Columbus, Ohio. LSS Health Center is here to provide quality, easily accessible, and...
-
Food Service Worker
1 month ago
Columbus, Ohio, United States Veterans Canteen Service Full timeJob Title: Food Service WorkerAre you passionate about providing exceptional customer service and working in a fast-paced environment? We are seeking a Food Service Worker to join our team at the Veterans Canteen Service located at the Columbus, OH, VA Medical Center.Job Summary:We are looking for a skilled and enthusiastic Food Service Worker to provide...
-
Customer Service Representative
3 weeks ago
Columbus, United States Destination Pet LLC Full timeJob DescriptionJob DescriptionWelcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!We are looking to add a...
-
Customer Service Team Lead
4 weeks ago
Columbus, Ohio, United States American Signature Inc. Full timeAbout the Role:The Customer Service Supervisor at American Signature Inc. plays a vital role in ensuring our customers have a positive experience. This person assists the Manager of Customer Care in leading a team to meet department and company goals.Key Responsibilities:Assist in fostering an energetic and positive working environmentLead by example with a...
-
Customer Service Technician
2 weeks ago
Columbus, United States Northwest Bank Full timeDescriptionThe Customer Service Technician II is the midlevel midcareer position at the help desk for seasoned and highly skilled technicians. In general the CST 2 position is the first-line of support and response to client service requests. Technicians provide direct one-on-one phone based and occasional on-site support to clients. They begin the process...
-
Customer Service Technician
1 week ago
Columbus, United States Northwest Bank Full timeDescriptionThe Customer Service Technician II is the midlevel midcareer position at the help desk for seasoned and highly skilled technicians. In general the CST 2 position is the first-line of support and response to client service requests. Technicians provide direct one-on-one phone based and occasional on-site support to clients. They begin the process...
-
Service Supervisor
2 days ago
Columbus, United States Dobbs Equipment Full timeJob DescriptionJob DescriptionSummary of Primary Functions: This position is responsible for assisting the Service Department with customer service needs, opening, and closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service...
-
HVAC Commercial Service Tech
2 months ago
Columbus, United States Service Experts Full timeWhy You Should Join the Engineering Excellence Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Generous PTO...
-
Customer Service Representative
4 weeks ago
Columbus, Ohio, United States MAXIMUS Full timeJob SummaryAs a Customer Service Representative at MAXIMUS, you will play a pivotal role in delivering exceptional support to our clients and stakeholders. Your primary responsibility will be to handle inquiries, provide solutions, and ensure a seamless experience for individuals navigating various services.Key ResponsibilitiesRespond to customer inquiries...
-
Retail Shift Leader
4 weeks ago
Columbus, Ohio, United States Love's Travel Stops & Country Stores Full timeRole OverviewRetail shift leaders at Love's Travel Stops & Country Stores are our first line of supervisors, providing customers with friendly customer service and ensuring a safe, clean & well maintained stop.Key ResponsibilitiesProvide exceptional customer service to ensure customer satisfactionLead and manage retail store operations, including inventory...