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Customer Service Representative I

4 months ago

Houston, United States Integrated Resources, Inc Full time

Job Tittle: Customer Service Representative I

Location: Houston, TX 77038

Duration: 6 months (POSSIBLE TEMP TO HIRE)

Flexible with any shifts including weekends.

Makes calls to patients to assist them in returning their device. Scheduling UPS. Heavy inbound and outbound calls.

Must be able to navigate to several systems to Product the full knowledge. Project (Copy and paste numbers from excel into call log) heavy data entry. Must be customer service centric. Sitting for long periods of time.

Job Description: Job Purpose

Act as customer service interface to internal employees and external customers and perform all service-related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures).

Key Responsibilities

· Provide responsive and reliable customer service and technical support. Provide liaison support between customers. Coordinate with other departments.

· Perform returned materials process including initiation, receipt, expediting and closing RMAs.

· Use of Data Works system for sales orders, shipments, field service contacts, RMAs, warranty and report generation.

· Receive product orders and process shipment.

· Provide international customer service at times, and in such event, work a flexible schedule.

· Perform other related duties as assigned, including special projects.