Associate Director, Member Outreach And Engagement

6 days ago

Boston, United States TEKsystems Full time
Associate Director, Member Outreach And Engagement

Job Summary
The Associate Director of Member Outreach and Engagement will spearhead a dynamic team dedicated to improving oral health outcomes through strategic member engagement initiatives. This pivotal role involves leading a team of 10 outreach coordinators ensuring flawless execution of multi-channel outreach tactics and driving innovation in member engagement strategies. The ideal candidate will excel at meeting contractual obligations exceeding client expectations and identifying creative solutions to enhance member engagement and client retention. As the Associate Director of Member Outreach and Engagement you will play a crucial role in shaping the oral health landscape for underserved populations. Your leadership will directly contribute to improving health outcomes driving client satisfaction and positioning the organization as an industry leader in member engagement strategies.

Key Responsibilities

  1. Lead and inspire a team of 10 outreach coordinators to execute comprehensive member outreach strategies
  2. Develop and implement innovative solutions to drive efficiencies in team processes and exceed outreach goals
  3. Stay abreast of industry trends best practices and regulatory changes to inform strategy and maintain competitive edge
  4. Establish robust monitoring and tracking systems to ensure outreach efforts meet client expectations and contractual requirements
  5. Analyze member data to assess campaign effectiveness and recommend optimizations
  6. Manage team schedules and resources against annual budget allocations
  7. Lead client outreach meetings presenting program goals objectives and status updates with executive presence
  8. Build and nurture cross-functional relationships to meet team goals and exceed client expectations
  9. Cultivate a network of strategic partnerships to enhance outreach capabilities
  10. Monitor measure and report key performance metrics of member outreach tactics
  11. Leverage data analytics to inform decision-making and strategy development
  12. Prepare and present comprehensive reports to upper management and clients
  13. Foster a culture of accountability excellence and continuous improvement

Qualifications Required

  1. Bachelor's degree in Business Healthcare Administration Marketing or related field
  2. 7 years of relevant experience in customer experience member engagement marketing project management or consulting
  3. 3-5 years of experience managing teams of 10 people
  4. Demonstrated success in strategic management planning and project execution
  5. Proficiency in data analysis and performance metrics tracking

Preferred

  1. Master's degree in relevant field
  2. Experience in healthcare or oral health industry
  3. Certification in Project Management PMP or similar

Key Competencies

  1. Visionary leadership and strategic thinking
  2. Excellence in client relationship management
  3. Strong analytical and problem-solving skills
  4. Adaptability and resilience in fast-paced environments
  5. Exceptional communication and interpersonal skills
  6. Customer-centric mindset with a passion for improving health outcomes

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

#J-18808-Ljbffr

  • Youth Outreach

    2 months ago

    Boston, United States Boston Chinatown Neighborhood Center Full time $45,000 - $50,000

    What We Offer Competitive Benefits Package403B Retirement PlanPaid Time OffPaid HolidaysProfessional DevelopmentWork-Life Balance About Youth Center The Youth Center provides a space for youth to build connections, explore and understand their community, and put leadership skills into action. Through year-round programming centered on leadership...

  • Director, Multifamily Outreach

    3 weeks ago

    Boston, United States Enterprise Community Partners Full time

    Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $72 billion...

  • Associate Director Counseling Services

    2 weeks ago

    Boston, United States Suffolk University Full time

    Suffolk University is pleased to announce recruitment for an Associate Director/Counseling Services within Counseling, Health & Wellness, an integrated student health center providing counseling, medical, and wellness education services to a diverse population of undergraduate, law, and graduate students. The Associate Director/Counseling Services will...

  • Associate Director of Annual Giving

    3 weeks ago

    Boston, Massachusetts, United States Suffolk University Full time

    Suffolk University seeks a highly skilled Associate Director of Annual Giving to join our Division of Advancement. Reporting to the Director of Annual Giving, this individual will play a key role in planning and executing a comprehensive annual fundraising program.The successful candidate will have a keen interest in making a significant impact at Suffolk...

  • Associate Executive Director

    4 weeks ago

    Boston, United States Roxbury YMCA Full time

    Associate Executive Director Under the direction of the Senior Executive Director, the Associate Executive Director is responsible on a daily basis for creating a transformative Y Experience for our members, program participants and employees at their branch as well as supporting branches within their operations group. Associate Executive Director must be...

  • Assistant/Associate Director, Athletics Giving

    3 weeks ago

    Boston, United States Suffolk University Full time

    Suffolk University, founded in 1906, has a growing alumni population of over 90,000. The Division of Advancement has achieved significant fundraising success in the past seven years and has surpassed several fundraising records and alumni and donor engagement goals. The Assistant/Associate Director of Athletics Giving reports to the Director of Annual Giving...

  • Climate Resilience Engagement Associate

    3 weeks ago

    Boston, United States Massachusetts Nonprofit Network Full time

    Using science, advocacy, and the law to protect and restore the Charles River since 1965.Job DescriptionThe Climate Resilience Engagement Associate will join Charles River Watershed Association’s (CRWA) growing Climate Resilience program team to engage watershed residents in advancing community-driven stormwater and climate resilience projects and...

  • Associate Director of Annual Giving

    2 weeks ago

    Boston, United States Suffolk University Full time

    Suffolk University, founded in 1906, has a growing alumni population of over 90,000. The Division of Advancement has achieved significant fundraising success in the past several years and has surpassed several fundraising records and alumni and donor engagement goals. Reporting to the Director of Annual Giving, the Associate Director of Annual Giving will...

  • Associate Director of Annual Giving

    3 weeks ago

    Boston, United States Suffolk University Full time

    Suffolk University, founded in 1906, has a growing alumni population of over 90,000. The Division of Advancement has achieved significant fundraising success in the past several years and has surpassed several fundraising records and alumni and donor engagement goals. Reporting to the Director of Annual Giving, the Associate Director of Annual Giving will...

  • Community Engagement Coordinator

    1 month ago

    Boston, United States Boston Chinatown Neighborhood Center Full time $48,000 - $55,000

    What We Offer :Competitive Benefits Package403B Retirement PlanPaid Time OffPaid HolidaysProfessional DevelopmentWork-Life Balance About Family Services :BCNC’s Family Services department was developed in 2007 to support parents, youth, and children through a holistic approach. Family Services aims to improve the psychosocial well-being of immigrant...

  • Climate Resilience Engagement Associate

    3 weeks ago

    Boston, United States The Allston Brighton Health Collaborative Full time

    Climate Resilience Engagement Associate The Climate Resilience Engagement Associate will join Charles River Watershed Association’s (CRWA) growing Climate Resilience program team to engage watershed residents in advancing community-driven stormwater and climate resilience projects and climate-smart policies across the watershed. This position offers a...

  • Director, Constituent Philanthropy

    3 weeks ago

    Boston, United States Suffolk University Full time

    Suffolk seeks to engage our many constituents to enrich their lifelong relationships with the university. Constituents, or affinity groups, may include individuals whose connection with Suffolk has been made particularly meaningful by a shared experience, club, team, major, program, family relationship or identity, or other cohort experience. Reporting to...

  • Staff and Board of Directors

    2 hours ago

    Boston, United States Special Olympics Massachusetts Full time

    Meet the incredible individuals driving our organization's mission forward with passion, expertise, and dedication. Director of Inclusive Schools Initiatives Manager of Inclusive City School Initiatives AVP of Development, Fundraising & Partner Engagement Community Engagement and Outreach Manager Assistant Director of Business Operations Gerry Allen, Mission...

  • Corporate & Community Engagement Coordinator

    4 weeks ago

    Boston, United States Victory Programs Full time

    Job Type Full-time Description The Corporate & Community Engagement Coordinator is responsible for cultivating and facilitating relationships between Victory Programs and its individual volunteers, corporate partners, and community organizations. This role oversees the planning and development of a comprehensive volunteer program that supports over 25...

  • Corporate & Community Engagement Coordinator

    4 weeks ago

    Boston, United States Victory Programs Full time

    Job Type Full-time Description The Corporate & Community Engagement Coordinator is responsible for cultivating and facilitating relationships between Victory Programs and its individual volunteers, corporate partners, and community organizations. This role oversees the planning and development of a comprehensive volunteer program that supports over 25...

  • Community Engagement Coordinator

    4 weeks ago

    Boston, United States Massachusetts Nonprofit Network Inc Full time

    Fenway Community Development Corporation Job Description The Community Engagement Coordinator (CEC) will ensure that low and moderate-income residents have access to programs and services that empower them to overcome barriers. The Community Engagement Coordinator will also contribute to the improvement of social and racial justice by ensuring that Fenway...

  • Strategic Director of Digital Engagement

    4 weeks ago

    Boston, Massachusetts, United States Digitas Full time

    About DigitasDigitas is a global digital agency that aims to drive innovation and creativity in the digital landscape. With a strong focus on social media and content development, we're looking for a talented individual to join our team as a Strategic Director of Digital Engagement.Job SummaryWe're seeking a highly experienced and skilled individual to lead...

  • Associate Director, Health Services Researcher, PROVE Center

    3 weeks ago

    Boston, United States Brigham and Women’s Hospital Full time

    Position: Associate Director, Health Services Researcher, PROVE CenterFocus: Patient-reported outcomes measurement, implementation science, and data scienceThe Patient-Reported Outcomes, Value, and Experience (PROVE) Center at Brigham and Women’s Hospital (BWH) in Boston, Massachusetts, in collaboration with Harvard Medical School (HMS) and the Mass...

  • Staff and Board of Directors

    3 weeks ago

    Boston, United States Special Olympics Massachusetts Full time

    Meet the incredible individuals driving our organization's mission forward with passion, expertise, and dedication.Director of Inclusive Schools InitiativesManager of Inclusive City School InitiativesAVP of Development, Fundraising & Partner EngagementCommunity Engagement and Outreach ManagerAssistant Director of Business Operations Gerry Allen, Mission...

  • Director of Scientific Engagement

    2 weeks ago

    Boston, United States OM1 Full time

    OM1 is on a mission to improve health outcomes by unlocking the power of data. We are a healthcare data and technology company focused on real world clinical data and outcomes, accelerating medical research and personalizing healthcare. Our interdisciplinary team uses expertise in medicine, software, Big Data, machine learning, public health and mathematics...