The Home Depot | Claims Supervisor | atlanta, ga

5 days ago


atlanta, United States The Home Depot Full time

Position Purpose:


Supervises high exposure claims as well as the the daily operation of vendor claim management services.


Key Responsibilities:

  • 15% - Business Liaison - Serves as liaison to store on claim problems and allocation questions.
  • 10% - Business Strategy - Promotes accurate claim reserving and recommends claim closure strategy. Serves as liaison to vendors, contractors and other third parties.
  • 25% - Claims Management - Provides direction to claims adjusters relative to the most beneficial settlement alternatives and final disposition, as well as .investigative recommendations.
  • 10% - Compliance - Ensures compliance with established claims management procedures and quality controls.
  • 35% - Negotiations and Mediation - Handle strategic, high exposure cases to resolution through direct negotiations or mediation.
  • 5% - Training - Quality Standards - Provides adjusting training on Home Depot Quality Standards.


Direct Manager/Direct Reports:

  • This position reports to the Manager, Claims
  • This position has no direct reports


Travel Requirements:

  • Typically requires overnight travel less than 10% of the time.


Physical Requirements:

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.


Working Conditions:

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Minimum Qualifications:

  • Must be 18 years of age or older.
  • Must be legally permitted to work in the United States.


Preferred Qualifications:

  • Working knowledge of Microsoft Office Suite
  • Demonstrated ability to collaborate and work effectively with cross-functional teams
  • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
  • Excellent written and verbal communication skills


Minimum Education:

  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.


Preferred Education:

  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.


Minimum Years of Work Experience:

  • 2


Preferred Years of Work Experience:

  • 2


Minimum Leadership Experience:

  • None


Preferred Leadership Experience:­

  • None

­

Certifications:

  • Adjusters' School Qualification


Competencies:

  • Action Oriented
  • Business Insights
  • Decision Quality
  • Collaborates
  • Plans and Aligns
  • Organizational Savvy
  • Strategic Mindset


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