Senior Operations Manager

4 weeks ago

los angeles, United States Inter-Con Security Full time

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.


Inter-Con employs over 30,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.


Inter-Con is Everywhere Security Matters.


Job Summary

The Senior Operations Manager reports to the Senior Vice President of Operations. The major responsibilities of the position include, but are not limited to, the following duties:


  • Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives for two locations, one in Foothill Ranch, CA, the other in Los Angeles, CA.
  • Conduct quality assurance inspections, monitor, and manage their direct management team, along with the Security Officers in the assigned region
  • Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders
  • Serve as Inter-Con’s Regional contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time
  • Oversee the training and operational employment of Field Supervisors and Security Officers
  • Ensure the highest standards of conduct, appearance, performance, and training are being met at all times
  • Keep the Senior Vice President of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner


Other Requirements or Competencies

· Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint).

· An understanding of security operations and contracts management preferred.

· Understand operational KPIs and ability to utilize data to drive operations.

· Strong interpersonal, critical thinking, time management, and multi-tasking skills required.

· A great communicator that gets the value of teamwork. Able to interact in a corporate environment and effectively communicate with all levels of management.

· Must be flexible and possess the ability to meet deadlines in a high tempo, ever changing, fast paced, sometimes stressful environment.

· A dependable team player with business maturity, enthusiasm, and a positive work attitude.

· Customer Service orientation required.


Education and Experience:

· Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Various periods of operating, transiting, maneuvering in the field environments.

· Must be able to lift up to 15 pounds at times.

· Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone service.


Duties, responsibilities, and activities may change at any time with or without notice.


Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.

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