Quest Locum Tenens | Healthcare Learning

Learning & Development Manager

About Quest Locum Tenens

Quest is a fast-growing, female-led national locum staffing agency with nearly 15 years’ experience helping healthcare organizations identify and staff hard-to-fill positions to achieve workforce balance and supporting physicians and advanced practitioners in reaching their career goals. Headquartered in Atlanta, GA, Quest Locum Tenens partners with hospitals, health systems, and healthcare providers to precisely align best-fit locum talent with available roles across a range of specialties.

Our Mission:

Have a lasting, meaningful impact on the state of healthcare by improving coverage in underserved communities, simplifying the staffing process, and creating a more authentic experience where physicians across all career stages can prosper and healthcare organizations can count on a partner who prioritizes relationships—and quality care—over profit.

Our Values:

WELCOME EVERYONE

At Quest Locum Tenens, everyone is welcome. Welcome to prioritizing people over profit. Welcome to listening more than we speak, ensuring all feedback is valued. Welcome to the best, “uniquely Quest” locums experience.

STRIVE EVERY DAY

Always grow. Always learn. Always evolve. We seize every chance to rise to the challenge by fostering innovation, exceeding expectations, and championing those we partner with to achieve extraordinary results.

LEAD WITH INTEGRITY

Integrity lies at the heart of every relationship. It’s our promise and privilege to lead with respect, trust, and honesty at every turn for clients, providers, and team members.

CHALLENGE THE STATUS QUO

We empower every team member to challenge the status quo and obliterate “the box,” giving each uniquely talented team member the opportunity to shape the company future while driving individual success.

COLLABORATE TOGETHER

We’re committed to fostering a culture of collaboration, where every voice is heard, every idea is valued, and every effort is celebrated. The unified force of our diverse, powerhouse team is our greatest asset—achieving remarkable results for clients, providers, and our team.

The Role:

We are seeking a highly skilled and innovative Training Manager to lead the development, implementation, and administration of training programs for our team utilizing a variety of delivery methods. This position will require in-depth knowledge of our systems, processes, and technologies. The ideal candidate will also be responsible for assessing, sourcing, implementing, and utilizing cutting-edge technologies, including AI tools, to enhance training and recruitment efficiency. The Trainer will have experience with learning assessment tools to identify areas of opportunity for continuing education.The Trainer will ensure that the team is well-equipped with the skills necessary to excel in their roles, improve performance, and keep pace with the evolving recruitment landscape while maintaining the integrity of the Quest Core Values.

Key Responsibilities:

• Training Program Development & Implementation: Design and implement comprehensive training programs for internal staff (recruiters, support teams, leadership, etc.) to optimize recruitment efficiency, improve client service, and ensure complianceTechnology Integration: Assess, implement, and utilize various learning technologies, including Learning Management Systems (LMS), e-learning tools, and artificial intelligence (AI) applications, to deliver training more effectively and efficientlyAI in Recruitment: Develop training initiatives to integrate AI technologies into the recruitment process and applicant tracking systems (ATS). Ensure staff is proficient in using AI tools for candidate sourcing, screening, and matching, improving recruitment speed and accuracyLocum Tenens Training: Develop and facilitate targeted training specific to sales and recruitment to ensure our team is well-prepared to meet client expectations, follow operational procedures, and create a great experience for our customers and clientsOnboarding: Work with both the sales leaders and our people teams to create and refine the onboarding process for new hires, ensuring they understand the company’s systems, technologies, and processes, and are set up for success in their designated rolesContinuous Learning & Development: Assess the needs of the team using learning A\assessment tools and provide ongoing training and development opportunities for team members to stay updated on the latest market conditions, recruitment technologies, compliance requirements, and best practicesSystem and Process Knowledge: Become the subject matter expert on company systems, such as ATS, CRM software, and AI tools used in recruitment, ensuring that all team members are proficient in using these toolsProgram Evaluation & Improvement: Measure adoption rates and regularly assess the effectiveness of training programs through feedback, evaluations, and performance data; use insights to continuously improve and adapt training content and methodsCollaboration: Work closely with leadership, department heads, and team leads to identify areas of improvement, address skill gaps, and develop tailored training solutionsReporting: Track and report on the progress of training initiatives, providing senior management with insights into the effectiveness, challenges, and outcomes of training programsOther learning and development duties as necessary.

Qualifications and Experience:

• Bachelors degree in education, business, human resources or related field
• 5+ years of experience in training and development, with a focus on recruitment, healthcare staffing, or a related field
• Deep knowledge of recruitment technologies, including ATS, CRM platforms, and AI-powered recruitment tools
• Proven experience in assessing, implementing, and utilizing training technologies to improve training delivery and participant engagement
• Self-motivated and proactive, with the ability to work independently and as part of a team
• Willingness to travel for in-person meetings and industry recruitment events when required
• Commitment to contributing positively to a collaborative company culture

Preferred Qualifications:

• Experience with Learning Management Systems (LMS) such as Moodle, Cornerstone, or similar platforms
• Familiarity with AI recruitment tools (e.g., chatbots, candidate matching algorithms, automated screening tools) and their integration into training programs

Skills:

• Strong experience in designing and delivering both in-person and virtual training programs, with a focus on technology adoption and process improvement.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage and train individuals of varying learning styles at all levels of the organization.
• Strong analytical skills, with the ability to evaluate training effectiveness, interpret data, and adjust programs accordingly.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Self-driven and able to work independently while collaborating with cross-functional teams to align training initiatives with business goals.
• Process-oriented mindset, focusing on optimizing workflows and maintaining consistent standards.
• Exceptional attention to detail, ensuring accuracy and thoroughness in all tasks.
• Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Strong organizational and time management skills, with exceptional attention to detail.
• Strong negotiation and persuasion skills, with a focus on client needs and satisfaction.
• Excellent time management skills, with the ability to juggle the balance of sourcing providers, attending meetings, and managing a book of actively working contractors.
• Willingness and ability to offer positive contributions to a remote and/or in-person company culture.

Compensation:

Competitive salary and bonus plan.

Benefits:

• Employee-centric culture
• Comprehensive benefits package with employer contribution
• 401k plan with employer contribution
• Up to 24 days off (PTO, floating time off and holiday) in first year
• Collaborate with a team of experienced recruiters and healthcare professionals

Career Pathing:

• Sr. Learning & Development Manager
• Learning & Development Director