Community Manager

1 week ago

sacramento, United States Fulcrum Property Full time

As the Community Manager, you will oversee the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of Fulcrum Property.


Essential Responsibilities

·      Coordinate and oversee on-site operations including budget implementation, maintenance & office staff oversight, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property.

·      Ensure a positive experience for the entire resident life-cycle from move-in to move-out.

·      Produce financial growth or gains for the community through marketing, leasing new and turnover residential units, renewals as well as additional lines of revenue.

·      Function as a resource center for residents on all things that affect and may disturb their community-living experience.

·      Responsible for all resident events and retention programs

·      Maintain a secure confidential file for each resident.

·      Constantly monitor and understand the current financial health of assigned community by regularly reviewing community budget comparison.

·      Manage and execute all budgets, rent rolls, projections, and occupancy goals.

·      Implement processes and procedures to always strive to meet 0% rent delinquency.

·      Prepare and produce monthly reports and financials in an accurate and timely fashion.

·      In collaboration with the Director of Multifamily, prepare Property Annual Operating Budget

·      Oversee large capital projects and communicate between multiple departments (when applicable)

·      Promote high-performing team execution through regular feedback, training, and development.

·      Empower collaboration and inclusivity, building trust and transparency.

·      Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners, and team members.

·      Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations.

·      Respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency.

·      Create and supervise the schedules of all personnel to ensure maximum operational efficiency.

·      Ensure the community's curb appeal is always immaculate.

·      Conduct all business in accordance with company policies and procedures as detailed in the employee handbooks, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.

·      Respond to any potential housing violations and liability concerns regarding the community.

·      Other duties as assigned by the Director of Multifamily and/or Company.

·      Enforce community rules and regulations

·      Track and coordinate unit turns and vacancy

Inspect and walk the community regularly, inspect all rent ready units prior to resident delivery


Key Skills and Experience

• 3-5 years of experience in the multi-family property management industry

• 2+ years of experience as a community/property manager

• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation.

• Proven effective and efficient leadership experience.

• Strong interpersonal, verbal, and written communication skills

• Capacity to interact effectively with senior executives.

• Self-motivated with the ability to problem solve, multitask with excellent time management and organizational attributes.

• Professional presentation and appearance

• Experienced computer knowledge, Windows (Word, Excel,) internet and e-mail (Outlook).

• Working knowledge of Yardi Voyager Property Management software.


Leadership and Supervision

The individual in this position is a vital part of the Fulcrum team, with a strong determination to foster a sense of community and a commitment to providing a positive experience for residents and staff. The ideal candidate recognizes that the effectiveness and significance of this role are dependent on the relationships cultivated within the community. This individual consistently exhibits active listening skills and recognizes that engagement and support are essential for Fulcrum's success, ensuring that every resident and staff member feels acknowledged, understood, and appreciated.

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