firstPRO, Inc | Senior Application Support Engineer | new york city, ny
6 days ago
firstPRO is now accepting resumes for a Senior Application Support Engineer role in NY, NY. This is a direct hire role with a hybrid workstyle.
The Senior Application Support Engineer position supports customer-facing operations by responding to operational and business issues. In addition to technical responsibilities, this role includes leading a small team, ensuring operational excellence, and driving continuous improvements.
Specific Duties:
- Lead and mentor a small team of Application Support Engineers, providing guidance, training, and performance management.
- Manage the team's daily operations, ensuring timely and accurate resolution of customer issues in alignment with company SLAs.
- Collaborate with other departments (e.g., CSM, Sales, Billing, Development, IT, etc) to drive the resolution of complex client issues and improve product offerings.
- Conduct regular team meetings to review progress, address challenges, and ensure alignment with organizational goals.
- Act as a point of escalation for critical issues, providing strategic input and directing the team on best practices for issue resolution.
- Monitor and analyze team performance metrics to identify areas for improvement and ensure service quality.
- Coordinate the on-call schedule and provide support during high-priority incidents.
- Foster a collaborative and supportive work environment, encouraging team growth and professional development.
- Support change management and incident review processes, ensuring lessons learned are incorporated into future workflows.
Technical Duties:
- Provide customer support in accordance with company SLAs via email, phone, or live chat.
- Act as a technical first responder. Triage technical issues across multiple infrastructure levels (network, OS, application). Prioritize and escalate issues according to the severity and details of each case.
- Analyze logs, FIX messages, and other primary sources to determine the root cause of trading and quoting issues.
- Manage upgrades and migrations for oneZero and related application software. Perform system check-out after the process is completed.
- Develop subject matter expertise and be an ambassador of digital asset knowledge within the team.
- Work with clients to appropriately configure each aspect of their oneZero application, including liquidity provider details, order routing configuration, trading platform connectivity, and prime broker give-up arrangements.
Required Skills:
- Proven leadership experience in a support or technical role, with the ability to manage and develop a small team.
- Excellent verbal and written communication skills and high attention to detail.
- Ability to process multiple client communication streams and make high-quality decisions under pressure.
- Desire and ability to learn new skills and tools, and enthusiastically take on new opportunities and tough challenges.
-
Senior Application Support Engineer
7 days ago
New York, United States firstPRO, Inc Full timefirstPRO is now accepting resumes for a Senior Application Support Engineer role in NY, NY. This is a direct hire role with a hybrid workstyle.The Senior Application Support Engineer position supports customer-facing operations by responding to operational and business issues. In addition to technical responsibilities, this role includes leading a small...
-
Senior Application Support Engineer
7 days ago
New York, United States firstPRO, Inc Full timeFirstPro is now accepting resumes for a Senior Application Support Engineer position based in New York, NY. This role will focus on supporting customer-facing operations by responding to operational and business issues, leading a small team, and planning, deploying, and supporting client implementations of products. This is a permanent, direct-hire role that...
-
new york city, United States HRUCKUS Full timeVeteran Firm Seeking Senior Security Engineer for an Onsite Role in New York, NYMy name is Stephen Hrutka. I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain management, and IT Staffing.We seek to fill a Senior Security Engineer role for the New York City Office of Technology and Innovation (NYC OTI). The...
-
new york city (queens), United States New York Therapy Placement Services, Inc. Full timeJob Description Speech Language Pathologist Clinical Fellows: Flushing Queens, Queens Village, Jamaica Queens, Bronx, Forest Hills Queens. New York Therapy Placement Services, Inc. is seeking Speech-Language Pathologist Clinical Fellows to join our team of dedicated professionals for the 2024-2025 school year. Our diverse client base requires working with...
-
new york city, United States Compunnel Inc. Full timeJob Title: Senior Specialist - Software Engineering (Sr. Java FS with API Exp) Location: New York City, NY/Pittsburgh, PA or Lake Mary, FL (3 Days onsite/week). Duration: FTEJob descriptionTechnical: At least 8 years of hands on experience in Java Java 8 or higher Spring Boot microservices Hands on experience working with Spring framework using various...
-
Land Surveyor
4 weeks ago
New York, New York, United States City of New York Full timeCity of New York is seeking a skilled Land Surveyor to join their infrastructure team in New York City. This is a full-time position with a salary range of $65,000 - $90,000 per year, depending on experience.Job DescriptionThe successful candidate will assist in field data collection for various maps, including topographical, property line, damage &...
-
new york city, United States Elevate HR, Inc. Full timeElevate HR is searching for a detail-oriented, data-driven QA Engineer to join our New York, NY team. Intellectual curiosity, experience with agile development environments, expert business application testing skills, and experience with automated testing software and processes are critical. If you can break down a process into component parts without losing...
-
Senior Mechanical Engineer
1 month ago
New York, New York, United States City of New York Full timeJob Title: Senior Design Reviewer (Mechanical)Job Summary:The City of New York is seeking a highly skilled Senior Design Reviewer (Mechanical) to join our team. The selected candidate will be responsible for reviewing and approving design and construction documents, as well as providing technical analysis and expertise to ensure the highest quality of...
-
new york city, United States Henlew Full timeSenior Software EngineerNew York CityOur client, an innovative intelligence platform leveraging real-time data insights and AI to empower organizations in making informed global business decisions, is seeking a Senior Software Engineer to join their growing team in New York City. This opportunity comes at an exciting time, as the company has recently...
-
Senior Staff Engineer
3 weeks ago
New York, United States City of New York Full timeJob Description All applicants must be current City of New York employees serving in a permanent Civil Service title of Administrative Engineer; or, Administrative Project Manager; or, Administrative Construction Project Manager; or, currently be reachable on the civil service lists for the titles mentioned above. To be considered for this position, PLEASE...
-
new york city, United States Pyramid Consulting, Inc Full timeImmediate need for a talented Executive Briefing Program Coordinator. This is a 12+ Months Contract opportunity with long-term potential and is located in New York City, NYNew York City, NY (Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID:24-50781Pay Range: $45 - $50/hour. Employee benefits include, but are...
-
Assistant Civil Engineer TEP
4 weeks ago
New York, United States City of New York Full timeJob Description The Division of Transportation Planning & Management is responsible for the safe, efficient, and environmentally responsible movement of people and goods on the City's streets, supporting the larger goals of economic and social vitality for people living, working and doing business in New York City. The Divisions responsibilities include...
-
BOB- Civil Engineer II
4 weeks ago
New York, United States City of New York Full timeJob Description Civil Service Title- Civil Engineer II *IN ORDER TO BE CONSIDERED FOR THIS POSITION CANDIDATE MUST BE SERVING PERMANENTLY IN THE TITLE OF CIVIL ENGINEER, OR BE REACHABLE ON THE UPCOMING PROMOTION OR OPEN-COMPETITIVE LIST. PLEASE INDICATE YOUR LIST NUMBER, AND SCORE ALONG WITH THE EXAM NUMBER ON YOUR RESUME. Serves as a senior-level Project...
-
new york city, United States Pinnacle Group, Inc. Full timePosition Title : Event Management and Internal Communications SpecialistLocation : New York, NY. (3 days Hybrid)Duration : 6 Month of Project Position Description:In your role as Events Management and Internal Communications Specialist, you will project lead the planning and delivery of the bi-annual Technology Expo hosted in two New York Morgan Stanley...
-
new york city, United States Intellectt Inc Full timeRole: SENIOR PROCESS ENGINEERLocation: BOLUDER, CO / NORTH HAVEN, CT / BROOKLYN PARK, NY (ONSITE)INJECTING MOLDING EXPERIENCE IS MANDATORYOversee/facilitate the change management process and ensure all applicable deliverables are captured/documented to release injection molded components.Update BOM, drawings, and manufacturing assembly procedures...
-
new york city, United States Intellectt Inc Full timeRole: SENIOR PROCESS ENGINEERLocation: BOLUDER, CO / NORTH HAVEN, CT / BROOKLYN PARK, NY (ONSITE)INJECTING MOLDING EXPERIENCE IS MANDATORYOversee/facilitate the change management process and ensure all applicable deliverables are captured/documented to release injection molded components.Update BOM, drawings, and manufacturing assembly procedures...
-
Tentek, Inc. | Sr TypeScript Engineer
6 days ago
new york city, United States Tentek, Inc. Full timeSr TypeScript Engineer (Backend)Client location: New York, NYWork location: This is not a fully remote role. It's a flexible role requiring office visits and the available work locations are Glendale, CA, San Francisco, CA, Seattle, WA, New York, NY or Orlando, FL.Duration of Assignment: 12+ MonthsW2 Only PositionJOB DESCRIPTION:Seeking a...
-
new york city, United States Calance Full timeSenior DevOps EngineerNew York, NY 10121 - Fully Onsite6-month contract-to-hireRate: $80 to $85+/hr, W2Salary: Up to $180,000/yr +Benefit Package/Bonus StructureStrong experience with RedHat/CentOS Linux.Strong scripting experience in Python and Shell.Experience with managing databases MySQL and No-SQL like MongoDB.Experience in building Terraform...
-
new york city, United States Calance Full timeSenior DevOps EngineerNew York, NY 10121 - Fully Onsite6-month contract-to-hireRate: $80 to $85+/hr, W2Salary: Up to $180,000/yr +Benefit Package/Bonus StructureStrong experience with RedHat/CentOS Linux.Strong scripting experience in Python and Shell.Experience with managing databases MySQL and No-SQL like MongoDB.Experience in building Terraform...
-
new york city, United States McClure Harrison, Inc. Full timeThe New York City office of an AmLaw 200 firm is seeking a commercial litigation associate with at least 2-3 years' experience to focus on construction and real estate related disputes. Construction experience a plus but not necessary. 1800 billable hour target. NY bar required; NJ a plus. All applications are strictly confidential. If you have the...
