Fastwyre Broadband | Customer Service Representative | overland park, ks

2 months ago

overland park, United States Fastwyre Broadband Full time

Customer Service Representative

Location: Overland Park, Kansas | Hours: Tuesday - Saturday, 11 AM - 8 PM


Position Overview:

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be dedicated to delivering exceptional service to our customers, while helping them navigate our products and services. You will play a key role in supporting both our local communities and employees by utilizing the latest technology to meet the evolving needs of a global economy.


Key Responsibilities:

  • Drive customer satisfaction by proactively offering product and service recommendations to match customer needs.
  • Achieve sales targets by explaining and promoting our range of services, including local and long-distance telephone, cable television, and internet offerings.
  • Handle customer inquiries related to service applications, installations, policies, and account management.
  • Process service orders, including installation, disconnection, and feature changes, using company systems.
  • Address billing inquiries, provide account information, and assist with payment options for overdue accounts.
  • Log customer details accurately and assist with troubleshooting service issues by collaborating with the appropriate teams.
  • Support technicians by providing necessary information and assisting in clearing service disruptions.
  • Help with bad debt collections and other administrative duties as needed.
  • Contribute to the coordination of special projects and perform other tasks as assigned.


Skills & Qualifications:

  • Excellent communication skills, both verbal and written, with a positive and professional approach to customer interactions.
  • Proficiency in using computer systems and software (including Microsoft Office Suite), with the ability to adapt to new technologies and processes.
  • Strong teamwork skills, with the ability to take initiative and work independently when needed.
  • Ability to embrace change and contribute to continuous improvement efforts.
  • Knowledge of customer service regulations, particularly related to Customer Proprietary Network Information (CPNI).
  • Flexibility to work a schedule that best serves our customers, including occasional adjustments when needed.


Education & Experience:

  • High school diploma or equivalent required.
  • A minimum of 3+ years of customer service or sales experience is preferred.
  • Experience in telephony and cable television services is a plus.

  • Fastwyre Broadband | Customer Service Representative | overland park, ks

    2 months ago

    overland park, United States Fastwyre Broadband Full time

    Customer Service RepresentativeLocation: Overland Park, Kansas | Hours: Tuesday - Saturday, 11 AM - 8 PMPosition Overview:We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be dedicated to delivering exceptional service to our customers, while helping them navigate our...

  • CAD/GIS Analyst

    27 minutes ago

    Overland Park, Kansas, United States Fastwyre Broadband Full time

    **Job Title:** CAD/GIS AnalystFastwyre Broadband is seeking a highly skilled CAD/GIS Analyst to join our team. As a key member of our OSP Engineering department, you will be responsible for providing technical support and solutions to our customers.The ideal candidate will have a strong background in AutoCAD, GIS systems, and OSP design engineering. You will...

  • Pediatric Nurse Specialist

    3 weeks ago

    Overland Park, Kansas, United States Overland Park Regional Medical Center Full time

    **Job Title:** Pediatric Nurse Specialist**Location:** Overland Park, KSAre you passionate about delivering patient-centered care in a dynamic and supportive environment? We are seeking a highly skilled Pediatric Nurse Specialist to join our team at Overland Park Regional Medical Center. As a key member of our healthcare team, you will play a vital role in...

  • Customer Service Representative

    2 months ago

    Overland Park, United States Fastwyre Broadband Full time

    Customer Service RepresentativeLocation: Overland Park, Kansas | Hours: Tuesday - Saturday, 11 AM - 8 PMPosition Overview:We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be dedicated to delivering exceptional service to our customers, while helping them navigate our...

  • Fastwyre Broadband | Tax Analyst

    2 weeks ago

    overland park, United States Fastwyre Broadband Full time

    Position Purpose/SummaryThe Tax Analyst is committed to providing the highest quality of service to the communities, customers, and employees we serve by setting up sales tax, preparing and managing as well as assist with quarterly and annual income tax estimate payment calculations, and compliance for income, sales, use, excise, franchise, and property...

  • Unique School Psychologist Position in Overland Park, KS

    2 days ago

    Overland Park, United States Soliant Full time

    Minimum 1+ years school psychologist experience required.Job Title: School Psychologist Overland Park, KS Location: Overland Park, KS Contact: Emma Guerrero | Soliant Education | emma.guerrero@soliant.com Qualifications: Masters degree in School Psychology State licensure as a School Psychologist (KS) Experience in K-12 educational settings preferred...

  • Unique School Psychologist Position in Overland Park, KS

    2 weeks ago

    Overland Park, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years school psychologist experience required.Job Title: School Psychologist Overland Park, KSLocation: Overland Park, KSContact: Emma Guerrero | Soliant Education | emma.guerrero@soliant.Qualifications:Masters degree in School Psychology State licensure as a School Psychologist (KS) Experience in K-12 educational...

  • Unique School Psychologist Position in Overland Park, KS

    5 days ago

    Overland Park, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years school psychologist experience required.Job Title: School Psychologist Overland Park, KSLocation: Overland Park, KSContact: Emma Guerrero | Soliant Education | emma.guerrero@soliant.comQualifications:Masters degree in School Psychology State licensure as a School Psychologist (KS) Experience in K-12 educational...

  • PRN Pharmacist

    4 weeks ago

    Overland Park, United States RPh on the Go Full time

    Job DescriptionJob DescriptionMinimum 1+ years pharmacy experience required.PRN Pharmacist - Overland Park, KS (Two Days: 2/17 & 3/21)Position Overview: We are seeking a skilled PRN Pharmacist to cover two specific days in Overland Park, Kansas. This position requires coverage on 2/17 and 3/21, with hours from 8:30 AM to 5:00 PM.Key Details:Location:...

  • School Psychologist Needed in Overland Park, KS

    7 days ago

    Overland Park, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years school psychologist experience required.Job Title: School Psychologist Overland Park, KSLocation: Overland Park, KSContact: Emma Guerrero | Soliant Education | emma.guerrero@soliant.Qualifications:Masters or Specialist degree in School Psychology Active Kansas State licensure or eligibility to obtain licensure...

  • School Psychologist Needed in Overland Park, KS

    7 days ago

    Overland Park, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years school psychologist experience required.Job Title: School Psychologist Overland Park, KSLocation: Overland Park, KSContact: Emma Guerrero | Soliant Education | emma.guerrero@soliant.comQualifications:Masters or Specialist degree in School Psychology Active Kansas State licensure or eligibility to obtain...

  • CAD/GIS Analyst

    5 days ago

    Overland Park, United States Fastwyre Broadband Full time

    Job DescriptionJob DescriptionAmerican BroadbandPosition Purpose/Summary The CAD/GIS Analyst will be employed by Fastwyre Broadband and will report to the OSP Engineering Manager. He/She is primarily responsible for responding to operational requests for confirmation of service availability and other outside plant network analysis tasks. He/She will also...

  • CAD/GIS Analyst

    4 days ago

    Overland Park, United States FastWyre Broadband Full time

    Job DescriptionAmerican BroadbandPosition Purpose/Summary The CAD/GIS Analyst will be employed by Fastwyre Broadband and will report to the OSP Engineering Manager. He/She is primarily responsible for responding to operational requests for confirmation of service availability and other outside plant network analysis tasks. He/She will also keep existing...

  • Travel CT Tech in Overland Park, KS

    4 days ago

    Overland Park, United States Titan Medical (Nebraska) Full time

    Travel - CVOR Tech Location: Overland Park, KS, United States Start date: 12-29-2024 Assignment length: 13 Weeks weeks Minimum years of experience: 2 - previous travel experience is not required Job type: Traveler Shift: Day (3x12) Titan Medical is looking for travelers to fill a Travel CVOR Tech position for a 13 week assignment in Overland Park, KS Call...

  • Speech Language Pathologist

    2 months ago

    Overland Park, United States Sunbelt Staffing Full time

    Job DescriptionJob DescriptionMinimum 1+ years speech therapy experience required.Sunbelt Staffing is actively hiring a Speech Language Pathologist (SLP) for a full-time contracted position in Overland Park, KS. This school-based role is for the current academic year, focusing on a high school caseload.SLP Position Requirements:Master's Degree in Speech...

  • Speech Language Pathologist

    1 week ago

    Overland Park, United States Sunbelt Staffing Full time

    Job DescriptionJob DescriptionMinimum 1+ years speech therapy experience required.Sunbelt Staffing is actively hiring a Speech Language Pathologist (SLP) for a full-time contracted position in Overland Park, KS. This school-based role is for the current academic year, focusing on a high school caseload.SLP Position Requirements:Master's Degree in Speech...

  • Travel Nurse RN

    5 days ago

    Overland Park, United States Titan Medical Group Full time

    Travel Nurse RN - Pediatric Location: Overland Park, KS, United States Start date: 01-27-2025 Assignment length: 13 Weeks weeks Minimum years of experience: 2 - previous travel experience is not required Job type: Traveler Shift: Night (3x12) Certifications: PALS/BCLS/BLS Titan Medical is looking for travelers to fill a Travel Pediatric position for a 13...

  • CAD/GIS Analyst

    3 days ago

    Overland Park, United States Fastwyre Broadband Full time

    Job DescriptionJob DescriptionPosition Purpose/Summary The CAD/GIS Analyst will be employed by Fastwyre Broadband and will report to the OSP Engineering Manager. He/She is primarily responsible for responding to operational requests for confirmation of service availability and other outside plant network analysis tasks. He/She will also keep existing outside...

  • Teacher for the Deaf and Hard of Hearing Needed in Overland Park, KS

    7 days ago

    Overland Park, United States Soliant Full time

    Job DescriptionJob DescriptionMinimum 1+ years Deaf & Hard of Hearing Specialist experience required.Job Title: Teacher of the Deaf and Hard of Hearing (DHH) Overland Park, KSLocation: Overland Park, KSContact: Emma Guerrero | Soliant Education | emma.guerrero@soliant.Qualifications:Bachelor's or Master's Degree in Deaf Education or related field...

  • Teacher for the Deaf and Hard of Hearing Needed in Overland Park, KS

    5 days ago

    Overland Park, United States Soliant Full time

    Minimum 1+ years Deaf & Hard of Hearing Specialist experience required.Job Title: Teacher of the Deaf and Hard of Hearing (DHH) Overland Park, KS Location: Overland Park, KS Contact: Emma Guerrero | Soliant Education | emma.guerrero@soliant.com Qualifications: Bachelor's or Master's Degree in Deaf Education or related field Valid Kansas teaching...