Senior Project Manager, Research, Human Centered Design, Quality and E-Care

At Mass General Brigham (MGB), we are developing an integrated healthcare system of the future. MGB, the largest healthcare system in the state of Massachusetts, has 2 academic hospitals, 3 specialty hospitals, 7 community hospitals, a health insurance provider (MGB Health Plan), and a Home Care division. We seek to increase value and continually improve and innovate on quality care for older adults, serving as a national model. The West Health Accelerator is a care model redesign program that seeks to improve care for hospitalized patients within MGB while creating a replicable model for scaling across small community hospitals to regional medical centers through to large academic health systems.

Under the direction of the Program Director, the Senior Project Manager (Implementation Research, Human Centered Design, and Quality and E-Care) will support the implementation of the West Health Accelerator program. In partnership with the Program Director and the Senior Project Manager (Education, Nursing Operations, and Clinical Pathways), the Senior Project Manager will provide both strategic and day-to-day guidance and support to team members of the West Health Accelerator for the implementation and continuous improvement of the older adult care model. The Senior Project Manager will be responsible for ensuring that work is delivered on time, on scope, and on budget while maintaining high quality standards. They will also ensure that their workstreams are integrated and consistent with the West Health Accelerator program, provide support to team members, and update leadership on project progress and health. The Senior Project Manager is responsible for acting as a thought partner to the West Health Accelerator leadership team to ensure project health and delivery. The role serves as a bridge to ensure internal and external team perspectives are considered and integrated into the project approach, while also prioritizing speed and quality.

This exciting opportunity is ideal for an individual who thrives in a highly complex, fast-paced, and collaborative environment. The Senior Project Manager will work across hospital and system-level administrative teams, such as research, digital health, quality improvement, development, strategic communications, as well as clinical and administrative leaders from nursing, geriatrics, palliative care, and internal medicine. This role offers the opportunity to manage the implementation and ongoing success of a patient-first care model that ensures quality, dignity, and effectiveness for older adults. Please note that this is a grant-funded opportunity.

West Health Accelerator Care Model Design, Implementation, and Oversight:

1. Lead integrated project planning, including but not limited to driving the project objectives, building a project plan (including timelines and deliverables that meet those objectives), revising and updating the tasks, timelines, and deliverables as appropriate.
2. Identify potential barriers and opportunities for program and project work, solve problems as they arise, and escalate issues where appropriate to program leadership.
3. Develop and maintain positive relationships with key stakeholders.
4. Engage hospital-level West Champions in strategic discussion on approaches to implementation that will enable model success and sustainability.
5. In collaboration with the Program Director, provide input into the vision and strategy for the West Health Accelerator program.
6. Work collaboratively with operational and clinical leadership to facilitate meeting discussions, engage all relevant stakeholders, and develop useful presentation materials with the goal of advancing and achieving the stated milestones and objectives.
7. Develop strong, positive relationships with all levels of staff across MGB; collaborate with these colleagues to leverage their expertise and experiences to identify best practices, advance the work, and report on progress to the appropriate audience.
8. Represent the West Health Accelerator program effectively internally and externally, including composing and delivering regular program status reports and communications.
9. Develop and reinforce strong communication channels to ensure relevant, timely, accurate, and effective communication with all stakeholders.
10. Manage the full spectrum of analysis related to the project/committee; coordinate resources across the matrixed organization, ensuring appropriate quantitative and qualitative business, operational, and financial analyses are completed; measure and track project performance and impact.
11. Develop playbooks and toolkits, in partnership with internal stakeholders and external consultants, on an ongoing basis to customize and identify opportunities for efficiency and enhancements to implementation and scaling of the West Health Accelerator program.
12. Collaborate with and provide cross-coverage for the Senior Project Manager (Education, Nursing Operations, and Clinical Pathways), as needed, to drive success for the West Health Accelerator program.
13. Act as the primary contact and liaison to the West Health Accelerator branches of Implementation Research, Human-Centered Design, and Quality and E-Care.

Implementation Research duties and responsibilities include:

1. Provide project management support to research initiatives to evaluate the effectiveness of the West Health Accelerator care program and identify areas for improvement.
2. Collaborate with academic and research institutions to advance knowledge in care model design.
3. Facilitate the dissemination of research findings through publications, presentations, and other channels to inform best practices.

Human-Centered Design duties and responsibilities include:

1. Collaborate with interdisciplinary teams, including physicians, nurses, and other healthcare professionals.
2. Oversee the lifecycle of care model design from ideation to design to implementation and continuous improvement.
3. Advise on evidence-based practices and market research to identify trends and areas of opportunity for design enhancements.
4. Capture implementation success criteria.

Quality and E-Care duties and responsibilities include:

1. Oversee the development and adoption of new STEP-related tools across MGB-system and advise on development of STEP digital tool playbook and toolkit materials for national dissemination.
2. Ensure necessary modifications of existing technology are completed to establish leading practices.
3. Provide support for the development and tracking of key metrics to assess the effectiveness of care models.

Perform other duties as assigned.

Qualifications:

1. A master's degree in a health-related field is required.
2. 5+ years of relevant work experience, preferably in operations, project management, or performance improvement.
3. Project Management Professional (PMP) certification preferred.
4. Experience with EMR technology and reporting, preferably Epic.
5. Process improvement skills and/or training preferred.
6. Strong analytics and informatics skillset, including the creation and development of KPIs and reporting.
7. Experience working within healthcare systems, hospital clinical operations, and/or other similar academic medical center or community hospital settings preferred.
8. Outstanding judgement and discretion in interacting with operational and clinical leaders on political and confidential issues.
9. Strong project management skillset and implementation background with experience facilitating multi-disciplinary design sessions, managing workplans, and leveraging planning tools.
10. Skilled in critical thinking, high emotional IQ, and decision making, with a solution-oriented mindset.
11. Role is hybrid, requires ability to split time between remote and on-site.
12. Strong project management skills with a demonstrated track record of delivering projects on time, on scope, and on budget.
13. Superior organizational, written, and oral communication skills, ability to present data to both business and clinical constituents in a clear, meaningful, and concise manner.
14. Effective at establishing and managing multiple large-scale, multi-faceted projects simultaneously that require interdepartmental and multi-institutional cooperation.
15. Able to work effectively with physicians, nursing, administrative, and ancillary staff.
16. Aptitude to critically think and drive work forward by self-managing workload and prioritizing effectively.
17. Excellent leadership skills with a strong ability to influence in a matrix organization; able to foster trust and collaboration within all levels of an organization and throughout a complex variety of departments in multiple disciplines.
18. Demonstrated ability to work independently, as well as collaboratively and effectively in partnership and in team settings with colleagues of varying backgrounds and expertise.
19. Effective relationship-building skills with colleagues, external partners, and vendors.
20. Able to identify, mitigate, and manage project risks.
21. Competency utilizing and presenting data to diverse stakeholders.
22. Strong organizational and interpersonal communication skills.
23. Excellent verbal and written communication skills, including effective design and facilitation of meeting discussions.
24. Able to communicate well with all levels of the organization, including senior leadership, and be able to develop and implement strategic plans for the entity that align with the broader MGB strategy.
25. Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio, Teams, etc.) required, and adept at learning new software applications.

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