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Chief Information Officer, UnitedHealthcare Ancillary

2 months ago

Eden Prairie, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As the Chief Information Officer for the UnitedHealthcare Ancillary and Individual (UHC A&I) business you will be accountable for strategy, engineering, product delivery and the critical interface between business needs, user needs, and the technology capabilities for the UHC A&I business which includes Specialty Benefits, Student Resources, Individual, and UMR (TPA/ASO) businesses. In addition to cSuite business relationships, you would own software engineering and delivery for all businesses. You will be expected to recommend technology solutions that can help grow the business, lower operational costs, drive efficiency and provide other business benefit.

You will enjoy the flexibility to work remotely* from anywhere within the U.S.

Specific responsibilities will include:
  1. Works closely with the UHC A&I CEO (and their leadership team) to support the business plan and enable business outcomes through technology.
  2. Deliver software optimized for integration with our medical business.
  3. Lead and coach on Agile product delivery across the organization.
  4. Work with product managers to ensure clear roadmap and backlogs are in place.
  5. Establish clear goals and objectives, develop KPIs that will clearly indicate progress towards those goals and business outcomes.
  6. Simplify technology footprint by enabling enterprise assets and analyzing acquired technology.
  7. Lead operational, security, performance and stability indicators.
  8. Actively review customer feedback, while continuously incorporating findings into the product to measurably improve Net Promoter Score (NPS).
  9. Hire and develop high performing engineering teams.
In this role, you will represent and drive the UnitedHealthcare Technology (UHCT) strategy as follows:
  1. Define a platform consolidation plan for the A&I businesses and execute on that plan.
  2. Drive operational efficiency and expand business value through GenAI.
  3. Enable cloud migration strategy for A&I businesses.
  4. Implement a migration and integration plan for acquired businesses.
  5. Select and implement suitable technology to streamline internal operations.
  6. Design and customize systems and platforms to improve customer experience.
  7. Remain up to date on industry and technology trends to help provide a competitive advantage.
  8. Drive E2E architecture and vision in partnership with UHCT Architects.
  9. Manage internal and external partner integration and performance.
  10. Ensure appropriate operational and performance monitoring.
  11. Optimize operating model, throughput, and value we receive for our investments.
  12. Identify and resolve barriers to effectively plan/build/run of technology assets.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  1. 20+ years of progressive leadership experience.
  2. 5+ years of experience in healthcare or insurance product development.
  3. Demonstrated success leveraging technology to meet business objectives.
  4. History of effective working relationships with cSuite leaders and key business partners to drive change agendas.
  5. Demonstrated strategic thinking abilities and an enterprise-wide perspective.
  6. Proven success leading global technology teams of 1k+ people and leading through other leaders.
  7. Experience leading through influence in a large, matrixed, global environment.
  8. Management of a budget of $100M+.
  9. Experience managing the work of vendor teams to ensure UHCT quality, security and performance standards are met.
  10. Proven track record of success building scalable solutions that support consumer experiences.
  11. Broad technology experience, including complex systems integration and infrastructure expertise.
  12. History of executing with excellence: setting purposeful goals and achieving them through intelligent actions, which balancing competing priorities without losing momentum behind execution.
  13. Demonstrated leadership style which fosters accountability, transparent communication and innovation.
  14. Demonstrated high level of emotional intelligence.
  15. Proven outstanding collaboration, influencing, problem solving and negotiation skills.
  16. Proven ability to sell ideas to people outside of your direct team members.
  17. Demonstrated innovative orientation and customer first mindset.
Preferred Qualifications:
  1. Experience serving as a CIO of a Fortune 100 company.
  2. Experience leading integrations & migrations a result of M&A activity.
  3. Healthcare Specialty Benefits product background.
  4. Demonstrated GenAI use case experiences.
  5. Public cloud platform knowledge.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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