Technology Services Delivery Manager

3 weeks ago

tampa, United States Coca-Cola Beverages Florida Full time

Coke Florida is searching for a Service Delivery Manager to work out of our Tampa HQ area office, working Mon-Fri from 8AM-5PM.


The Technology Service Delivery Manager oversees a number of key teams and functions that ensure technology applications and services are properly supported, technology systems and hardware is maintained across facilities, and high quality technology services are delivered to Coke Florida associates. This position oversees a team of Incident Managers, Digital Guides and Field Technology Analysts to ensure these goals are met. This person must also establish and manage expectations with technology leadership as well as executives across various business organizations to drive the team to achieve those expectations at a high standard.


Roles and Responsibilities:

  • Monitor, control, and support technology service delivery across all Coke Florida facilities and functions ensuring the systems and procedures in place are followed and quality solutions are delivered.
  • Own the incident, service request, change, and escalation processes, ensuring high levels of performance, accurate reporting, and establishing service improvement activities when required.
  • As owner of the escalation process, take ownership of major incidents to ensure coordination between resolving parties, effective communication to stakeholders, and post incident review processes.
  • Undertake immediate effort to restore any failed technology application or service as quickly as possible.
  • Provide first-line and specialized investigation and diagnosis of all incidents and service requests across production application and systems portfolio.
  • Establish key relationships and improve technology service delivery processes.
  • Act as an ambassador for technology, work across business roles and locations to provide effective communications on technology issues and provide a conduit for communication between departments.
  • Work closely with business and technology team members to drive quality results and improvement of technology services.
  • Monitor, control, and support technology service delivery across all Coke Florida facilities and functions ensuring the systems and procedures in place are followed and quality solutions are delivered.
  • Own the incident, service request, change, and escalation processes, ensuring high levels of performance, accurate reporting, and establishing service improvement activities when required.
  • As owner of the escalation process, take ownership of major incidents to ensure coordination between resolving parties, effective communication to stakeholders, and post incident review processes.
  • Undertake immediate effort to restore any failed technology application or service as quickly as possible.
  • Provide first-line and specialized investigation and diagnosis of all incidents and service requests across production application and systems portfolio.
  • Establish key relationships and improve technology service delivery processes.
  • Act as an ambassador for technology, work across business roles and locations to provide effective communications on technology issues and provide a conduit for communication between departments.
  • Work closely with business and technology team members to drive quality results and improvement of technology services.

For this role, you will need:

  • Highschool Diploma or equivalent experience
  • Minimum 5 years experience leadership experience in an IT Service Delivery Role/Customer Relationship Management role
  • Business and technology acumen
  • A passion for technology and customer service
  • Previous experience as a Team Lead or demonstrable experience in leading teams
  • Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
  • Knowledge of ITIL disciplines
  • Willingness to support and mentor junior staff
  • Excellent customer facing/customer service skills
  • Able to work under pressure and meet deadlines
  • Able to demonstrate a high degree of flexibility
  • Broad understanding of the following technologies:
  • ITSM tools and processes
  • Desktop troubleshooting
  • Network administration (add, move, change)
  • Device Management Tools (Intune, MDT, Etc..)
  • Mobile Device Support (Android and iOS
  • Active Directory
  • Cloud computing
  • Contemporary software application technologies
  • Ability to work within a diverse environment


  • Technology Services Delivery Manager

    3 weeks ago

    Tampa, United States Coca-Cola Beverages Florida Full time

    Coke Florida is searching for a Service Delivery Manager to work out of our Tampa HQ area office, working Mon-Fri from 8AM-5PM.The Technology Service Delivery Manager oversees a number of key teams and functions that ensure technology applications and services are properly supported, technology systems and hardware is maintained across facilities, and high...

  • Coca-Cola Beverages Florida | Technology Services Delivery Manager | tampa, fl

    2 weeks ago

    tampa, United States Coca-Cola Beverages Florida Full time

    Coke Florida is searching for a Service Delivery Manager to work out of our Tampa HQ area office, working Mon-Fri from 8AM-5PM.The Technology Service Delivery Manager oversees a number of key teams and functions that ensure technology applications and services are properly supported, technology systems and hardware is maintained across facilities, and high...

  • Service Delivery Manager

    2 days ago

    Tampa, Florida, United States Bernhard LLC Full time

    About Bernhard LLC: Experience the Power of ExcellenceWe are a pillar of stability in the energy infrastructure industry, with over 100 years of experience and a forward-looking vision. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector.We believe in growth – not just for our...

  • Technology Service Technician

    6 months ago

    Tampa, United States Milner Document Products Full time

    Job Title: Technology Service TechnicianBranch: 87Department: Service Reports to (Title): Manager Date: 05/10/2024BASIC FUNCTIONPrimary Responsibility: The Technology Service Technician (TST) is responsible for remote and on-site installation, maintenance and repair of customer IT network and telephony products and systems, which may include network...

  • eCommerce Technology Manager

    1 week ago

    Tampa, United States Global Widget Full time

    Global Widget is a leading manufacturer and distributor in the health and wellness space dedicated to delivering exceptional products and services to our customers. We are at the forefront of e-commerce innovation and are looking for a skilled E-Commerce Technology Manager to join our dynamic team. If you are passionate about technology, have a knack for...

  • Implementation Technology Manager

    6 days ago

    Tampa, Florida, United States ConGlobal Full time

    ConGlobal, a leading provider of intermodal rail terminal services, is revolutionizing the industry with cutting-edge technology solutions.We are seeking an experienced Implementation Technology Manager to join our team in Dallas/Fort Worth. As a key member of our Implementation and Deployment team, you will be responsible for leading the Functional...

  • Senior IT Services Director

    6 days ago

    Tampa, Florida, United States DTC Global Services Full time

    Job OverviewDTC Global Services LLC is a leading IT services company dedicated to delivering innovative solutions and exceptional service. We are seeking an experienced Technical Manager with a strong background in Oracle technologies and government contracting.The ideal candidate will have a proven track record of leading technical teams, designing,...

  • Operations Manager for Client Service Delivery

    7 days ago

    Tampa, Florida, United States MCI Careers Full time

    Company OverviewMCI Careers is a leading provider of business process outsourcing and IT services. With a strong presence in the industry, we deliver exceptional experiences and drive optimal performance for our clients.Job DescriptionWe are seeking an experienced Operations Manager to lead our client service delivery team. This role will be responsible for...

  • Senior Delivery Manager

    3 weeks ago

    Tampa, United States Plateau Software, Inc. Full time

    The Senior Delivery Manager works to develop the strategy and implementation of the IT work plan for one or more project tasks. Serves as the technology lead for the application, database and reporting features being developed and sustained as part of the contract. Translates business requirements into IT capabilities. Leverages Agile development...

  • Technology Governance

    6 months ago

    Tampa, United States 00002 Citibank, N.A. Full time

    The Director of Technology Governance is a key role in Citi’s Engineering & Architecture group in the CTO’s organization to establish and manage mature technology processes for the firm. This role will be a key contributor to enhance Citi’s ability to create and maintain mature Technology Standards and Procedures and enable organizational adoption and...

  • IT Technical Operations Manager

    5 days ago

    Tampa, Florida, United States CIO Technology Solutions Full time

    Job SummaryThe CIO Technology Solutions is seeking a seasoned IT Technical Operations Manager to lead our help desk team. As an integral member of our organization, you will be responsible for managing the day-to-day operations of the help desk, supervising a team of twelve level 1-2 service desk engineers, and ensuring excellent customer service and timely...

  • Chief Technology Architect

    1 month ago

    Tampa, Florida, United States 00002 Citibank, N.A. Full time

    Job Title: Chief Technology Architect - Irving, TXCompany Overview: 00002 Citibank, N.A. is a leading global financial services company, and we are currently seeking a highly skilled and experienced Chief Technology Architect to join our team.The Chief Technology Architect will play a key role in shaping the company's technology strategy, ensuring that our...

  • Freight Delivery Professional

    6 days ago

    Tampa, Florida, United States TALENThire Professional Services Full time

    This role is an excellent opportunity for a motivated individual to work with TALENThire Professional Services as a Freight Delivery Professional.Estimated Salary: $45,000 - $60,000 per year.Job DescriptionWe are seeking a reliable and detail-oriented Produce Delivery Route Driver to join our team. As a key member of our logistics team, you will be...

  • Information Technology Project Manager

    7 days ago

    Tampa, Florida, United States Allagi Technologies Inc Full time

    **Job Overview:**Allagi Technologies Inc is a leading provider of Information Technology solutions. We are currently seeking an experienced Information Technology Project Manager to join our team.Estimated Salary:$120,000 - $180,000 per yearAbout the Role:We are looking for a highly skilled IT professional with expertise in managing complex projects from...

  • Technical Services Operations Director

    6 days ago

    Tampa, Florida, United States Coca-Cola Beverages Florida Full time

    Coca-Cola Beverages Florida is seeking a highly skilled Technical Services Operations Director to lead our technology service delivery team. This role offers a competitive salary of $120,000 per year, plus benefits.The Technology Service Delivery Manager oversees key teams and functions ensuring technology applications and services are properly supported,...

  • Delivery Driver

    3 weeks ago

    Tampa, United States Dow Electronics Full time

    DOW Technologies is a leading distributor of car audio, consumer electronics, and home automation solutions. We are passionate about providing our customers with the latest technology and exceptional service. We value our employees and offer a dynamic and supportive work environment. We are seeking a reliable and hardworking individual to join our team as a...

  • Digital Manufacturing Technology Lead, Rocket Park

    1 month ago

    Tampa, United States Blue Origin Full time

    At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight! At Blue Origin, we...

  • Vacuum Technology Sales Manager

    6 days ago

    Tampa, Florida, United States Johnson Screens Inc Full time

    About This RoleWe are seeking a highly skilled Vacuum Technology Sales Manager to join our team at Johnson Screens Inc. As the primary sales representative, you will be responsible for identifying and developing business opportunities with new and existing customers in the municipal and industrial water or wastewater industry.Job SummaryThe successful...

  • Service Delivery Associate

    4 weeks ago

    Tampa, Florida, United States Parks Lincoln of Tampa Full time

    Key Responsibilities:Coordinate service appointments to ensure seamless delivery of customer experiencesEngage with clients to understand their needs and direct calls to the appropriate service consultantsEnsure timely communication with service consultants regarding client messagesManage repair orders efficientlyProvide exceptional customer service by...

  • Program Management Expert

    2 days ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Senior Program AnalystWe are seeking an experienced Senior Program Analyst to join our team at General Dynamics Information Technology (GDIT). As a key member of our financial and PMO functions, you will play a critical role in ensuring the success of our classified customer.In this role, you will split your time between our ARMA office and the Customer site...