Implementation Technology Manager

6 days ago


Tampa, Florida, United States ConGlobal Full time

ConGlobal, a leading provider of intermodal rail terminal services, is revolutionizing the industry with cutting-edge technology solutions.

We are seeking an experienced Implementation Technology Manager to join our team in Dallas/Fort Worth. As a key member of our Implementation and Deployment team, you will be responsible for leading the Functional Implementation of Advanced Solutions at customer sites.

The ideal candidate will have a strong technical background and excellent business acumen, with the ability to lead teams and manage technology development projects involving internal teams and third-party providers.

A competitive salary of $120,000 per year reflects the importance of this role, along with other benefits such as medical, vision, dental, 401k with company match, career advancement opportunities, and more.

Responsibilities:

  • Customer relationship management, both internal and external
  • Serves as escalation point for issue resolution
  • Attends and leads Customer Project Meetings
  • Acts as a strategic partner and trusted advisor for customers
  • Oversees existing customer base and monitors upgrade reviews
  • Provides industry expertise related to clients' businesses
  • Develops scheduling commitments to internal and external customers
  • Leads functional product implementation activities of ConGlobal technology solutions
  • Cordinates with internal organizations, such as sales, product development, and operations

Requirements:

  • Bachelor's degree in engineering or equivalent
  • Professional experience deploying technology-based hardware and software solutions
  • Experience managing technology development projects that include a mix of internal teams and third-party providers
  • Demonstrated success deploying technology solutions to customer sites
  • Demonstrated history of growing and developing internal teams
  • Excellent interpersonal and communication skills, oral and written
  • Proven ability to work with various departments and personnel

This is a remote-friendly role, but additional consideration may be given to those living in the Dallas/Fort Worth area.



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