Network Operations Center Engineer

2 months ago

lees summit, United States Advantage Tech Full time

Advantage Tech is searching for a NOC Engineer to join their client's team in Lee's Summit, MO.


POSITION PURPOSE:The purpose of the NOC Engineer is to provide advanced technical network support and monitoring to internal and external customers by responding to trouble tickets, assisting NOC Technicians with Tier 2 troubleshooting, training, and overseeing circuit activation problems, as well as:

  • Ensuring customer issues are handled quickly and correctly is a key to success in this role.
  • This position will work closely with Field Operations, Engineering and Bluebird Customers.
  • They will be responsible for monitoring, Tier II troubleshooting, and repair of Optical, SONET, DWDM, CWDM, Ethernet, and IP/MPLS products and services.
  • Requires a strong understanding of Layer 1, 2, and 3 principles, Nokia, MRV, Routers & Switches, ADVA & Ekinops DWDM, and Cisco SONET.


PRINCIPAL ACCOUNTABILITIES:

  • Assist the NOC with Tier 2 troubleshooting on DWDM, MPLS, and SONET equipment
  • Monitor network performance and active alarms
  • Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required.
  • Read and interpret CLR/DLRs
  • Work with Engineering on customer circuit changes and design
  • Complete test and turnup of newly activated customer circuits
  • Train the NOC on DWDM, MPLS, and Sonnet equipment
  • Work closely with Operations and Engineering to ensure quick circuit activation
  • Correspond with customers with ticket updates and advanced technical support


JOB REQUIREMENTS:

Desired:

  • 3 years' experience in Network Engineering
  • 2 to 3 years' experience working in an NOC environment in the telecommunications industry.
  • Strong communications skills
  • Fiber optic fundamentals
  • Multi-task and maintain composure.
  • Experience performing circuit testing procedures and test equipment.
  • Nokia, ADVA, Ekinops and MRV experience

Required:

  • 3 to 5 years in Telecommunications or equivalent Technical Training
  • High school diploma or equivalent
  • Strong communications skills
  • Strong MPLS knowledge
  • DWDM fundamentals
  • Must be able to work independently and in a team environment with minimal guidance, while focusing on a sense of urgency for customer-impacting issues.

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