Infojini Inc | Network Operations Specialist
21 hours ago
Duration : 12 Months Contract with possible extension up to 36 Months
Responsibilities:
- Monitors, tests, maintains, and repairs network and infrastructure elements for Clemson CCIT.
- Monitors Clemson network, server, and application elements, resolves incidents and service requests, and/or consults with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve network control center.
- Configures network and system resources and maintains corresponding system records and documentation. Provides tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
- Prepares and reviews documentation for use in operations for training and knowledge base. Participates in training and cross-training for tier II. Provides customer service for all information and/or telecommunication network systems support areas.
- Monitors mainframe, applications, and batch processing. Responds to issues, alerts, incidents, tickets, and resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution. Meets agreed SLA time requirements.
Required skills (ranked in order of importance):
- IP network troubleshooting
- DNS configuration
- Understanding of monitoring tools (Splunk, SolarWinds)
- Microsoft Office Suite
- Server batch scripting
- Technical writing experience
Preferred skills (ranked in order of importance):
- Leadership skills
- Strong customer service
- Self-management
- Web programming
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