Infojini Inc | Network Operations Specialist

21 hours ago


anderson, United States Infojini Inc Full time

Duration : 12 Months Contract with possible extension up to 36 Months


Responsibilities:

  • Monitors, tests, maintains, and repairs network and infrastructure elements for Clemson CCIT.
  • Monitors Clemson network, server, and application elements, resolves incidents and service requests, and/or consults with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve network control center.
  • Configures network and system resources and maintains corresponding system records and documentation. Provides tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
  • Prepares and reviews documentation for use in operations for training and knowledge base. Participates in training and cross-training for tier II. Provides customer service for all information and/or telecommunication network systems support areas.
  • Monitors mainframe, applications, and batch processing. Responds to issues, alerts, incidents, tickets, and resolves incidents and service requests and/or consults with the subject matter expert team for incident resolution. Meets agreed SLA time requirements.


Required skills (ranked in order of importance):

  • IP network troubleshooting
  • DNS configuration
  • Understanding of monitoring tools (Splunk, SolarWinds)
  • Microsoft Office Suite
  • Server batch scripting
  • Technical writing experience


Preferred skills (ranked in order of importance):

  • Leadership skills
  • Strong customer service
  • Self-management
  • Web programming



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