Call Center Representative GA

4 weeks ago


atlanta, United States US Tech Solutions, Inc. Full time

Duration: 3+ Months Contract with possible extension or conversion to Permanent

Bilingual: English & Spanish

Shift: M-F (9 hours/ day)- 7.00 AM to 7.00 PM/CST


Job Description:

Responsibilities:

  • Follow guidelines dictated in quality program for each call.
  • Ensure security procedure are met in every interaction
  • Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines.
  • Ensure correct information is communicated in each interaction.
  • Maintain call talk times while applying all file facts
  • Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
  • Ability to demonstrate good keyboard skills.
  • Ability to maintain confidentiality.
  • Ability to work independently, under pressure and within, restricted timeframes.
  • Ability to adapt and thrive in a changing environment.

Experience:

  • Bilingual- English & Spanish
  • 2+ year of call center experience
  • Demonstrate customer service skills is required
  • Able to function between two departments incoming calls
  • Answer incoming phone lines

Skills:

  • Customer Support, Call Center, Spanish

Education:

  • High School or Equivalent experience


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