Desktop Support Engineer

1 month ago


raleigh, United States Franklin Fitch Full time

We're working with a client of ours in North Carolina to find a Desktop Support Engineer with a focus on M365.


Key Responsibilities:


  • Diagnose and resolve technical issues related to the M365 platform.
  • Provide support for email-related problems.
  • Enhance and upgrade services within the M365 environment, focusing on areas like SharePoint Online performance and implementing advanced security features.
  • Utilize PowerShell for task automation, including bulk user management, mailbox setup, and M365 usage and security reporting.
  • Collaborate on security tasks within the M365 Security Center, including identifying suspicious activities, responding to security alerts, and enforcing data loss prevention (DLP) measures.
  • Oversee user identity management through EntraID, handling tasks like role assignments, multi-factor authentication (MFA), and conditional access policies.
  • Manage intricate user permissions across SharePoint, Teams, and other M365 applications, addressing complex access control and group permissions issues.


Qualifications:


  • Preferred certification in M365 Modern Workplace.
  • Minimum of 3 years of experience in related roles.


If you think this type of role could be a good fit for you please don't hesitate to apply or reach out to me on c.card@franklinfitch.com



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