Vaco | Tech Service Advisor

2 weeks ago


el segundo, United States Vaco Full time

Job Title: Tech Service Advisor
Duration:
6-month Contract with Potential to Extend or Convert FTE
Schedule:
Hybrid, 3x a week on-site in El Segundo
Job Description:
Vaco is currently seeking a Tech Service Advisor. This is a unique opportunity to join our team to provide technical support, troubleshooting, and world-class customer service to our field sales reps. You will be responsible for creating Raving fans by delivering excellent support to all of our advisor's end-clients. The goal is to build and maintain client loyalty as well as create the world's most referable platform.
What you will do:

  • Respond to telephone support inquiries from Financial Advisors, their supporting staff in field, and end clients.
  • Provide technical assistance with system status, network connectivity, along with a variety of problems of all installed applications and software products supported by IT.
  • Provide ongoing service focused support for all aspects of the web portals, identify trends, and report trouble tickets to tier 3 support.

Must Haves:

  • Customer Service background
  • Understanding of MS Exchange and MS Office 365
  • Understands how to interact with and navigate web-based applications
  • Strong orientation toward service
  • Patience when working with callers that are less technically proficient
  • Strong organizational skills
  • Excellent interpersonal communication skills.
  • Flexible and adaptable to change in a fast-paced environment
  • Courteous and empathetic to customer concernsAble to work well independently and within a team environment.
  • Ability to handle challenging calls with poise, patience and positive demeanor
Desired Skills and Experience
Technical Support
Office 365
Microsoft
Windows
Customer Service


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