Senior Rental Representative
2 months ago
Position Summary:
A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete customer satisfaction in a fast paced environment.
This position will be located at the Penske facility located at 142 Corporation St Unit 2 in Hyannis, MA.
Major Responsibilities:
• Compute charges for merchandise or services and receive payments.
• Prepare merchandise for display, or for purchase or rental.
• Recommend and provide advice on a wide variety of products and services.
• Answer telephones to provide information and receive orders.
• Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
• Keep records of transactions, and of the number of customers entering an establishment.
• Prepare rental forms, obtaining customer signature and other information, such as required licenses.
• Inspect and adjust rental items to meet needs of customer.
• Explain rental fees, policies and procedures.
• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Other projects and tasks as assigned by supervisor
Qualifications:
• At least 1 year of customer service experience required
• Sales experience (retail, consumer, B2B) preferred
• High School diploma or equivalent required
• Some college or Bachelors degree preferred
• Ability to work at least one day on weekend required
• Basic computer skills including Microsoft Word, Excel, Outlook required
• Customer service skills, dealing with people, flexibility, phone skills, team player
• Valid drivers license required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Sales/Customer Service
Job Family: Customer Experience
Address: 142 Corporation St Unit 2
Primary Location: US-MA-Hyannis
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2408809
-
Senior Rental Representative
2 months ago
HYANNIS, United States Penske Truck Leasing Full timePosition Summary: A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure...
-
Senior Rental Representative
1 month ago
HYANNIS, United States Penske Truck Leasing Full timePosition Summary: A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure...
-
Senior Rental Representative
1 month ago
HYANNIS, United States Penske Truck Leasing Full timePosition Summary: A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure...
-
Customer Assistance Representative
3 days ago
Hyannis, United States Enterprise Mobility Inc Full timeOverviewEnterprise Rent-a-Car in Hyannis has an exciting full-time opportunity for a Customer Assistance Representative. This is a phenomenal opportunity to work with a dynamic team and receive a comprehensive benefits package! The Customer Assistance Representative will provide a high level of customer service by assisting both internal and external...
-
Customer Assistance Representative
2 days ago
Hyannis, United States Enterprise Mobility Inc Full timeOverview Enterprise Rent-a-Car in Hyannis has an exciting full-time opportunity for a Customer Assistance Representative. This is a phenomenal opportunity to work with a dynamic team and receive a comprehensive benefits package! The Customer Assistance Representative will provide a high level of customer service by assisting both internal and external...
-
Sr. Customer Assistance Representative- Hyannis
3 weeks ago
Hyannis, United States Enterprise Mobility Inc Full timeOverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...
-
Sr. Customer Assistance Representative- Hyannis
4 weeks ago
Hyannis, United States Enterprise Mobility Inc Full timeOverview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...
-
Customer Service Representative
5 months ago
Hyannis, United States U-Haul Full timeLocation: 594 Bearses Way, Hyannis, Massachusetts 02601 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
1 week ago
Hyannis, United States U-Haul Full timeLocation: 594 Bearses Way, Hyannis, Massachusetts 02601 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Senior Engineering Director
2 weeks ago
Hyannis, Massachusetts, United States GHD Full timeAt GHD, we believe in empowering our people to build a sustainable future. We're a global network of architects, designers, planners, engineers, and environmental scientists working together to create inspirational architecture, landscapes, townscapes, and places.We're looking for a dynamic individual to join our US Northeast Engineering Design Organization...
-
Senior Support Specialist
2 weeks ago
Hyannis, Massachusetts, United States Committee for Public Counsel Services Full timeThe Committee for Public Counsel Services, the public defender agency for Massachusetts, is seeking a highly skilled and organized Administrative Assistant I to join its Public Defender Division in Hyannis.This temporary part-time position (19 hours/week, 0.54 FTE) will last approximately one year and offers a benefits package.As an Administrative Assistant...
-
Home Health Physical Therapist
3 weeks ago
Hyannis, United States BAYADA Home Health Care Full timeJob DescriptionJob Description$15,000.00 SIGN-ON BONUS!!!!!Full-Time Physical Therapist - Home Health Care Benefits Package, Flexible Schedule and Work/Life Balance!!BAYADA Home Health Care is currently seeking an experienced Full-Time or Part-Time Physical Therapist making home care visits to patients in Senior Living Communities (Independent Living and...
-
Chief Compliance Officer
2 months ago
Hyannis, United States Cape Cod Healthcare Full timePURPOSE OF POSITION:Oversees and coordinates the development, maintenance, implementation, operation, and periodic revision of the organization’s compliance program. Assures that program is set up to facilitate that all organizational components are compliant with applicable Federal, State, Local and industry laws, regulations, and standards. Advises...
-
Chief Compliance Officer
2 months ago
Hyannis, United States Cape Cod Healthcare Full timePURPOSE OF POSITION:Oversees and coordinates the development, maintenance, implementation, operation, and periodic revision of the organization’s compliance program. Assures that program is set up to facilitate that all organizational components are compliant with applicable Federal, State, Local and industry laws, regulations, and standards. Advises...
-
Executive Director, Information Systems
2 weeks ago
Hyannis, United States Cape Cod Hospital Full timePURPOSE OF POSITION: Plan and direct implementation, operation, and maintenance of clinical, clinical ancillary, hospital outpatient and medical practice, and patient management (revenue cycle) information systems for Cape Cod Healthcare. Participate in the ITS strategic planning process and develop tactical plans to deliver on ITS components of CCHC...
-
Executive Director, Information Systems
1 month ago
Hyannis, United States Cape Cod Healthcare Full timePURPOSE OF POSITION:Plan and direct implementation, operation, and maintenance of clinical, clinical ancillary, hospital outpatient and medical practice, and patient management (revenue cycle) information systems for Cape Cod Healthcare. Participate in the ITS strategic planning process and develop tactical plans to deliver on ITS components of CCHC...
-
Chief Compliance Officer
1 month ago
Hyannis, MA, United States Cape Cod Healthcare Full timePURPOSE OF POSITION:Oversees and coordinates the development, maintenance, implementation, operation, and periodic revision of the organization’s compliance program. Assures that program is set up to facilitate that all organizational components are compliant with applicable Federal, State, Local and industry laws, regulations, and standards. Advises...
-
Executive Director, Information Systems
4 weeks ago
Hyannis, MA, United States Cape Cod Healthcare Full timePURPOSE OF POSITION:Plan and direct implementation, operation, and maintenance of clinical, clinical ancillary, hospital outpatient and medical practice, and patient management (revenue cycle) information systems for Cape Cod Healthcare. Participate in the ITS strategic planning process and develop tactical plans to deliver on ITS components of CCHC...
-
Executive Director, Information Systems
1 month ago
Hyannis, MA, United States Cape Cod Healthcare Full timePURPOSE OF POSITION:Plan and direct implementation, operation, and maintenance of clinical, clinical ancillary, hospital outpatient and medical practice, and patient management (revenue cycle) information systems for Cape Cod Healthcare. Participate in the ITS strategic planning process and develop tactical plans to deliver on ITS components of CCHC...