Information Technology Support Specialist

2 weeks ago

houston, United States Russell Tobin Full time

Job Title: Executive IT Support Specialist

Location: Houston, TX 77032 100% onsite

Type: 4 Months CTH

Shift & rotation: 7 am -4 pm – will eventually turn into a rotating schedule.

Pay Range: $25/hr - $33/hr on W2 (DOE)


The Executive IT Support Specialist provides dedicated, proactive, and responsive technical support to the C-suite and senior leadership team of the company. This role is pivotal in ensuring seamless technology experiences for executives, allowing them to operate at peak productivity with minimal technical disruptions. This role is designed for IT professionals who have a high tolerance for pressure, a proactive mindset, and a high level of professionalism to support the technology needs of corporate leadership.

Key Responsibilities:

  • White Glove IT Support: Provide white-glove technical support to executive leadership, ensuring timely and effective resolution of hardware, software, and network issues.
  • Equipment Management: Set up, maintain, and troubleshoot a range of devices (e.g., laptops, mobile phones, tablets, desktops, video conferencing tools) tailored to executives’ specific requirements.
  • Security Compliance: Enforce security protocols and monitor devices for compliance, ensuring the safeguarding of sensitive data and adherence to corporate cybersecurity policies.
  • Collaboration with IT Teams: Coordinate with network, cybersecurity, and application support teams to resolve complex issues, leveraging team resources when necessary.
  • Event and Presentation Setup: Oversee technical preparations for high-stakes meetings, presentations, board meetings, and other critical events, including AV setup, software configuration, and testing.
  • Training & Guidance: Offer training to executives on best practices, new technologies, and security protocols to help them maximize their technology usage.

Qualifications:

  • Experience: 10 years in IT support, with at least 2 years of experience directly supporting executive or high-level clients in a corporate environment. Previous experience in a Fortune 500 or large corporate environment.
  • Education: Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft, Apple Certified Support) are a plus.
  • Technical Expertise: Proficient in Windows, mobile platforms, Office 365, AV equipment, and remote connectivity solutions like VPNs.
  • Problem-Solving Skills: Ability to troubleshoot complex issues independently, with a high level of precision and attention to detail.
  • Communication Skills: Excellent interpersonal and communication skills to work closely with executives, explaining technical issues in non-technical terms.
  • Professionalism: Discretion, patience, and the ability to handle sensitive information with utmost confidentiality.


Benefits Info

Russell Tobin/Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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