Information Technology Support Specialist
2 months ago
Position: IT Support Specialist
Location: Onsite (Monday - Friday, 8:00 am - 5:00 pm)
Contract: 12-month contract-to-hire
Position Overview:
We are seeking an IT Support Specialist with expertise in Cisco Call Manager and Active Directory. This new position is a priority hire, and the client is looking to move quickly. In this role, you will provide essential first-level support for troubleshooting software, hardware, and telephony systems, escalating more complex issues to appropriate IT specialists when needed. A solid understanding of Cisco Call Manager is preferred, though experience with other phone systems will be considered.
Key Responsibilities
First-Level Support and Escalation
- Serve as the initial point of contact for troubleshooting issues related to software, hardware, and telephony.
- Escalate complex issues to Tier 2 and Tier 3 specialists as needed, ensuring high client satisfaction and clear communication.
Technical Troubleshooting
- Diagnose and resolve issues within desktop and network environments, utilizing systematic troubleshooting techniques.
- Prioritize client satisfaction through prompt and effective problem resolution.
Ticketing System Management
- Utilize and manage the Cherwell ticketing system to log, monitor, and assign tickets.
- Ensure timely resolution and follow-up on escalated issues.
Technical Proficiency
- Provide support for applications, including Cisco Call Manager, Active Directory, VPN software, Windows OS, and Microsoft Office Suite.
- Troubleshoot devices such as computers, printers, scanners, and telephones.
Hardware and Software Deployment
- Conduct system upgrades, installations, and configurations while ensuring compliance with corporate IT standards.
- Maintain asset management protocols and enforce security policies.
Network and Security Support
- Configure network components, such as firewalls, and monitor for cybersecurity threats.
- Implement network security measures in alignment with organizational policies.
Emerging Technologies
- Utilize Microsoft Intune for device and application management across mobile ecosystems.
- Experience with document management tools like ApplicationXtender is a plus.
Documentation and Knowledge Management
- Develop service documentation and procedural guides to enhance knowledge sharing within the service desk team.
Proactivity and Multitasking
- Manage multiple tasks efficiently, addressing pending service requests promptly.
- Support additional IT department objectives as needed.
Qualifications
- Education: High school diploma required; Associate's degree or certifications (A+, N+, MTA) preferred.
- Experience: Proven experience with Cisco Call Manager and Active Directory required. Other phone system experience may be considered.
- Technical Skills: Proficiency with Active Directory, Cisco VoIP, VPN, Windows OS, and cybersecurity fundamentals
The client is eager to fill this role quickly, so interested candidates are encouraged to apply soon. If you have questions or require additional information, please reach out directly.
-
Information Technology Support Specialist
2 months ago
Houston, United States Russell Tobin Full timeJob Title: Executive IT Support Specialist Location: Houston, TX 77032 100% onsiteType: 4 Months CTHShift & rotation: 7 am -4 pm – will eventually turn into a rotating schedule.Pay Range: $25/hr - $33/hr on W2 (DOE)The Executive IT Support Specialist provides dedicated, proactive, and responsive technical support to the C-suite and senior leadership team...
-
Information Technology Support Specialist
1 month ago
Houston, United States Russell Tobin Full timeJob Title: Executive IT Support Specialist Location: Houston, TX 77032 100% onsite Type: 4 Months CTH Shift & rotation: 7 am -4 pm will eventually turn into a rotating schedule. Pay Range: $25/hr - $33/hr on W2 (DOE) The Executive IT Support Specialist provides dedicated, proactive, and responsive technical support to the C-suite and senior leadership team...
-
Information Technology Support Specialist
1 month ago
Houston, United States Russell Tobin Full timeJob Title: Executive IT Support Specialist Location: Houston, TX 77032 100% onsiteType: 4 Months CTHShift & rotation: 7 am -4 pm - will eventually turn into a rotating schedule.Pay Range: $25/hr - $33/hr on W2 (DOE)The Executive IT Support Specialist provides dedicated, proactive, and responsive technical support to the C-suite and senior leadership team of...
-
Information Technology Solutions Specialist
3 weeks ago
Houston, Texas, United States NASA Full timeJob SummaryThe Information Technology Specialist position at NASA is an exciting opportunity to join our team and contribute to the success of our mission. This role involves working with various stakeholders to analyze complex problems, develop system requirements, and implement solutions that meet customer needs.
-
Information Technology Support Specialist
4 weeks ago
Houston, United States Apex Systems Full timeIT Support Specialist Growing wellness and nutraceutical company is expanding their operations! We have a dynamic team and positive work culture! The Job: Responsibilities will range from resolving helpdesk IT requests in a timely manner, with a positive attitude and following up with the user to ensure satisfaction, installing/mounting new hardware to...
-
Information Technology Support Specialist
4 days ago
Houston, United States Apex Systems Full timeIT Support SpecialistGrowing wellness and nutraceutical company is expanding their operations! We have a dynamic team and positive work culture!The Job:Responsibilities will range from resolving helpdesk IT requests in a timely manner, with a positive attitude and following up with the user to ensure satisfaction, installing/mounting new hardware to vetting...
-
Information Technology Support Specialist
4 weeks ago
Houston, United States Apex Systems Full timeIT Support SpecialistGrowing wellness and nutraceutical company is expanding their operations! We have a dynamic team and positive work culture!The Job:Responsibilities will range from resolving helpdesk IT requests in a timely manner, with a positive attitude and following up with the user to ensure satisfaction, installing/mounting new hardware to vetting...
-
Information Technology Desktop Support
4 days ago
Houston, United States Murray Resources Full timeA leading law firm is seeking an experienced IT Desktop Support Technician to provide Desktop & Server Administration to multiple locations. The ideal candidate have experience managing desktops, troubleshooting issues, and diagnosing technical and connection problems.Salary + Additional Benefits:$20.00-$25.00/hr DOEMedical, Dental, Vision, Life...
-
Information Technology Desktop Support
2 weeks ago
Houston, United States Murray Resources Full timeA leading law firm is seeking an experienced IT Desktop Support Technician to provide Desktop & Server Administration to multiple locations. The ideal candidate have experience managing desktops, troubleshooting issues, and diagnosing technical and connection problems.Salary + Additional Benefits:$20.00-$25.00/hr DOEMedical, Dental, Vision, Life...
-
Enterprise Technology Support Specialist
1 month ago
Houston, Texas, United States Kraft & Kennedy, Inc. Full timeAt Kraft Kennedy, Inc., we are seeking an experienced Enterprise Technology Support Specialist to join our dynamic team. This role is responsible for providing top-notch technical support to our clients, ensuring seamless operations and minimizing downtime.The ideal candidate will possess excellent troubleshooting skills, a passion for technology, and the...
-
Customer Support Specialist
5 days ago
Houston, Texas, United States Insolation Technology Ltd Full timeAbout the role: Customer Support Specialist at Insolation Technology LTDJob Overview:We are seeking a highly skilled and dedicated Remote Customer Service Representative to join our growing team. As a key member of our customer support team, you will play a vital role in delivering world-class service and technical solutions to our clients.Main...
-
Information Technology
5 days ago
Houston, United States Marine Construction Company Full timeJob DescriptionJob DescriptionIT ManagerReports to CFOCompensation starting at $70K with quarterly bonus earningsFull BenefitsLocation: On site in Central East HoustonDirect reports: NonePosition SummaryThe IT Manager will support the company’s technology initiatives by managing the helpdesk, computers, SaaS platforms, and other technology systems. They...
-
Information Technology Director
4 weeks ago
Houston, Texas, United States VeeAR Projects Inc. Full timeJob DescriptionWe are seeking a highly skilled and experienced Information Technology Director to lead our company's technology strategy and operations. This role requires a strategic thinker with a proven track record in IT leadership, capable of managing complex projects and leading a diverse team of IT professionals.The successful candidate will be...
-
Customer Support Specialist
6 days ago
Houston, Texas, United States Insolation Technology Ltd Full timeJob OverviewWe are seeking a skilled Customer Support Specialist to join our remote team at Insolation Technology LTD. As a Customer Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction.About the JobThis role involves managing customer interactions,...
-
Director of Cybersecurity
4 weeks ago
Houston, United States Celebree School of Elkridge Full timeDirector of Cybersecurity & Information Technology Organization: Fervo Energy Location: Houston, Texas Description: About the Job: The Director of Cybersecurity and Information Technology will report directly to the CFO and will be responsible for establishing, building, and implementing all Cybersecurity and Information Technology practices, policies, and...
-
Instructional Support Specialist
7 days ago
Houston, Texas, United States School of Science & Technology Full timeJob OverviewThe School of Science & Technology is seeking a qualified Instructional Support Specialist to fill the role of a Classroom Substitute TeacherThis position offers a competitive salary of $120 per day, along with opportunities for professional growth and development in a dynamic educational environment.
-
Retail Technology Account Manager
6 days ago
Houston, Texas, United States Retail Information Systems, Inc Full timeAbout Our CompanyRetail Information Systems, Inc. helps drive sales growth and empower retailers to build stronger customer relationships.Job RoleWe are seeking a Business Growth Specialist to develop a baseline understanding of our technology stack and develop meaningful conversations with retailers that result in booked appointments with our sales...
-
Library Information Specialist
4 days ago
Houston, United States International Leadership of Texas Full timeCertified Librarian Media Specialists starting at $61,594* Non-Certified Librarian Media Specialists starting at $58,960* Primary Purpose:The Library Media Specialist will promote the success of all students by providing a balance between print and technology while ensuring continuous access to digital resources. The Library Media Specialist will provide...
-
Library Information Specialist
4 weeks ago
Houston, United States International Leadership of Texas Full timeCertified Librarian Media Specialists starting at $61,594* Non-Certified Librarian Media Specialists starting at $58,960* Primary Purpose:The Library Media Specialist will promote the success of all students by providing a balance between print and technology while ensuring continuous access to digital resources. The Library Media Specialist will provide...
-
Customer Support Specialist
3 weeks ago
Houston, Texas, United States Insolation Technology Ltd Full timeAbout the Role:Insolation Technology Ltd is seeking a skilled and dedicated Customer Support Specialist to join our growing team. This role involves handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction.Key Responsibilities:- Respond promptly to customer inquiries via phone, email, and live chat.-...