Customer Service Advocate I

4 weeks ago

Columbia, United States US Tech Solutions, Inc. Full time

Job Title: Customer Service Advocate I

Location: Columbia SC 29203

Duration: 12+ Months (Possible temp to hire)


Job Description:

· Hours/Schedule: Monday-Friday from 8:30am-5:00pm.

· Provides prompt, accurate, thorough and courteous responses to all customer inquiries.

· Performs research as needed to resolve inquiries.

· Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.

· Accurately documents inquiries.

Responsibilities:

· Initiates or processes adjustments or performs other research as needed to resolve inquiries.

· Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.

· Provides feedback to management regarding customer problems, questions and needs.

· Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.

· Follows through on complaints until resolved or reports to management as needed.

· Maintains basic knowledge of quality work instructions and company policies.

· Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.

· Maintains all departmental productivity, quality, and timeliness standards.

· Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Experience:

· 1 years-of customer service or call center experience.

Skills:

· Excellent verbal and written communication skills.

· Strong human relations and organizational skills.

· Ability to handle high stress situations.

· Good judgment skills.

· Strong customer service skills.

· Ability to learn and operate multiple computer systems effectively and efficiently.

Education:

· High School Diploma or equivalent Required



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