Customer Service Advocate I

4 weeks ago

Columbia, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Customer Service Advocate I. This is a 09+ months Contract opportunity with long-term potential and is located in Columbia, SC (Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID: 24-22195


Pay Range: $15.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).


Key Responsibilities:


  • Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.
  • Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
  • Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
  • Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
  • Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
  • Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.


Key Requirements and Technology Experience:


  • Excellent verbal and written communication skills.
  • Strong human relations and organizational skills.
  • Ability to handle high stress situations.
  • Good judgment skills.
  • Strong customer service skills.
  • Ability to learn and operate multiple computer systems effectively and efficiently.
  • Required Software and Other Tools: Basic computer operating skills.
  • Standard office equipment.
  • Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.
  • Work Environment: Typical office environment.
  • Required Education: High School Diploma or equivalent
  • Required Work Experience: None
  • Preferred Education: Associate Degree
  • Preferred Work Experience: 2 years-of customer service or call centre experience.


Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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