Global Head of Technical Services and Sustainability

2 weeks ago

Washington, United States JLL Full time

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We manage 2.2 billion square feet across every industry and facility type including 52 of the Fortune 200. We empower our clients' core business by dynamically and efficiently managing their facilities, ensuring uptime, maximizing productivity, prioritizing occupant well-being, and driving sustainability. We have operations in over 80 countries and a workforce of over 110,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 200 company, we are committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

JLL Work Dynamics

JLL Work Dynamics delivers four core management services for both occupier and investor clients: Workplace Management, Project Management, Portfolio Services, and Property Management. We are advisory led, with a focus on client enterprise objectives. We leverage the industry’s most advanced data and technology platforms to drive the best outcomes for our clients. We are both global and local, delivering solutions with quality and consistency anywhere in the world. We also combine specialized sector expertise with unparalleled real estate experience.

The Opportunity

JLL is seeking a highly skilled and technically experienced executive and leader for the Global Head of Technical Services and Sustainability. This role is a global leader within our Workplace Management business line. This executive leadership position will be responsible for leading best-in-class engineering solutions, advisory and thought leadership, and subject matter expertise to support JLL's global technical services and sustainability operations.

Responsibilities

  • Strategy Development and Leadership:
    • Develop and implement a global technical services and sustainability strategy aligned with organizational objectives and international standards.
    • Lead a global community of engineering practitioners, overseeing talent management and development initiatives.
    • Establish JLL as a thought leader in engineering operations and sustainability through industry engagement and forums.
    • Define the future road map for the evolution of service delivery, leveraging technology to reduce risk, drive efficiency and cut carbon.
  • Technical Services and Sustainability Programs:
    • Define and deploy service delivery standards for engineering products globally.
    • Design and implement comprehensive sustainability programs focusing on energy efficiency, waste reduction, and carbon footprint minimization.
    • Oversee the implementation of smart building systems and energy management technologies.
  • Compliance and Risk Management:
    • Ensure compliance with global environmental regulations, sustainability standards, and engineering best practices.
    • Implement and manage Operational Risk Management frameworks for engineering services globally.
    • Oversee sustainability reporting, including carbon disclosure and ESG (Environmental, Social, and Governance) reporting.
  • Client and Stakeholder Management:
    • Build strong relationships with key internal stakeholders and senior leadership across the organization.
    • Engage with external partners, industry bodies, and regulatory agencies on sustainability and engineering matters.
    • Provide expert advice and thought leadership to clients on engineering solutions and sustainability strategies.
  • Innovation and Technology Integration:
    • Identify opportunities for innovation in sustainable operations and maintenance.
    • Drive the adoption of innovative technologies to enhance building performance and sustainability.
  • Financial Management:
    • Manage global engineering and sustainability P&L and associated budgets, including cost/benefit analysis for engineering and sustainability initiatives.
    • Support sales efforts, including identifying expansion opportunities and contributing to client pitches.
    • Develop strategies to drive overall engineering profitability, including shared delivery teams (e.g., Mobile Engineering Services, Sustainable Operations).

Attributes

  • Exemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients.
  • Strategic mindset – able to see big picture and future direction of the business, then translate into achievable new business development opportunities.
  • Results driven – takes corrective action quickly and decisively when performance falls short, and redirection is required; highly collaborative with exceptional integrity.
  • Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry.
  • Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity.
  • Transformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth.
  • Operational “heft” – comfort and experience with complex, large, and heavily matrixed organizations.

Requirements

  • Bachelor’s degree in engineering, Environmental Science, or related field; MBA and/or Professional Engineering license preferred.
  • 15+ years of significant leadership experience in engineering and sustainability roles.
  • Excellent leadership, communication, business transformation, and project management skills.
  • Extensive knowledge of global sustainability standards, building codes, and environmental regulations.
  • Strong understanding of energy management systems, renewable energy technologies, and green building certifications (e.g., LEED, BREEAM).
  • Experience with life cycle assessment and carbon footprint calculation methodologies.
  • Proven record in implementing large-scale engineering and sustainability initiatives.

Location: On-site – Atlanta, GA, Chicago, IL, Dallas, TX, New York, NY, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

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