ES English | Center Manager | miami, fl

2 weeks ago

miami, United States ES English Full time

Centre Manager

Position: Centre Manager

Reporting to: Global Camps Operations Manager

Team Management: Academic Manager; Activities Manager;



Purpose of the role

The Centre Manager is responsible for the smooth, efficient and successful running of all aspects of the designated Young Learner Centre. The Centre Manager oversees the centre’s daily activities and team member duties. The Centre Manager manages the safeguarding and pastoral care of Young Learners as well as the security, operational, financial matters while overseeing the booking of resources.

Main Duties & Responsibilities

Centre

• Work with the management team to ensure smooth running of the course.

• Manage day to day running of the centre: arrivals/ departures; rooming; catering; housekeeping etc.

• Liaise daily with on-site centre team.

• Devise weekly team rotas;

• Carry out damage inspections and compile reports.

• Be responsible for implementing Health & Safety and Safeguarding procedures.

• With the management team plan and deliver clear and informative student inductions.

• Hold regular centre team meetings and have minutes recorded.

• Hold daily management meetings and have minutes recorded.

• Ensure academic and social teams work harmoniously and programmes are integrated.

• Oversee team performance and motivate team as required.

• Supervise centre finances and ensure the profitability of the centre, by ensuring that all money, credit cards and documents are stored safely and securely.

• Ensure that Management and teams lead and report the analysis of Student Focus Groups.

• Implement COVID 19 Safeguarding procedures and ensure continuous improvements are made (as applicable).

• Manage centre preparation and audit inspection to maintain British Council accreditation standards (as applicable).

• Welcome visitors to the programme as required (e.g. third-party agents, colleagues from ES by ZUMA; ZUMA Education; ES Camps; ES English, Agent Partners, inspectors from accrediting bodies

• Liaise with Management to assign Activity Leaders/or Welfare Leaders to work Transfer shifts.

Head Office

• Communicate regularly with ES Camps Central before and during the programme.

• Work with ES Camps Central to deliver team induction prior to student arrival.

• Respond to all requests/correspondence from ES Camps Central in a timely fashion.

• Complete any administrative tasks as required by ES Camps Central in a timely manner.

• Communicate important information/messages from ES Camps Central to staff as required.

• Ensure that Centre Manager weekly returns are returned to ES Camps Central before projected deadlines.

• Inform ES Camps Central of any issues or Safeguarding incidents immediately.

• Provide weekly centre reports to ES Camps Central.

• Write end of course centre and team member reports.

• Ensure inventory of all materials/equipment is done on set up and close down.

• Maintain all records accurately and send to ES Camps Central as requested.

• Collect and collate arrival and departure feedback for students and International Group Leaders.

• Implement student journey questionnaire procedures.

• Ensure all feedback is reported back to ES Camps Central and acted upon where necessary.

• Manage the centres Key performance Indicators (KPls).

• Complete honest and accurate Management Team Appraisals

• Be aware of all Camps YL procedures.

Students & Pastoral Care

• Ensure safety and wellbeing of students at all times.

• Host regular International Group Leader meetings and have the minutes recorded.

• Work with the programme Management team/lnternational Group Leaders to deal with any arising student discipline issues.

• Collaborate with Management Team and IGL’s to deal with any arising student welfare issues.

• Ensure all team members are aware of residential duties and what they entail.

• Implement mealtimes, wake up and night duties on a rota basis.

• Be a role model for the students and staff.

Child Protection and Safeguarding

• To promote and safeguard the welfare of children and young persons you are responsible for and come into contact with.

• To adhere to the ES Camps Child Protection and Safeguarding Policy.

• Act as the centres’ Designated Safeguarding Lead (DSL) and first point of contact for students who have welfare or safeguarding issues.

• Provide safety and welfare assistance to all students.

• Be fully versed with ES Camps Child Protection & Safeguarding Policy and COVID 19 Secure Guidance (as applicable).

Other

In addition to the above, all Centre Manager is required to:

• Work positively as part of a team.

• Demonstrate a positive attitude.

• Attend and lead all centre meetings.

• Act according to accepted professional standards at all times.

• Act in the welfare of the students at all times.

• Comply with centre and ES Camps rules and regulations.

• To carry out any duties as may be reasonably assigned by the ES Camps Central Team.

• The Centre Manager is required to attend a pre-course training weekend to meet staff from their own and other centres and to be briefed fully on all aspects of running the centre.

Requirements

Essential

• Experience of senior management in a residential summer school setting

• High level of computer literacy, particularly MS Office, email and use of databases

• Excellent organisational skills

• Strong leadership and communication skills

• Able to maintain discipline

• Ability to work well in a team

• Ability to remain calm under pressure

• Enthusiasm for summer school life

• Financial management experience

• Right to work In the UK; USA; Dubai; Cape Town or Mauritius

Desirable

• Experience of working with multi-nationality students

• Current valid First Aid certificate

• Child Protection and Safeguarding training

• CELTA/Trinity/TESOL

• Experience of working with children/teenagers in a leisure context

• Experience of British Council inspections


The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope, grading of the post and at the request by management.


We are committed to providing a creative, rewarding and successful learning and working environment for our students and team.


We are an equal opportunities employer and welcome all interest in joining our team. Successful applicants will undergo our safeguarding checks in line with our Safeguarding Children & Vulnerable Adults Policy & our Recruitment Policy, including an Enhanced DBS Check, two references, one of which is a telephone reference, Barred List check, Prohibition Lists check and overseas criminal records check if applicable.


How to Apply If you are ready to take on an exciting challenge and contribute to our company's growth, we would love to hear from you Please submit your resume to HR Manager Vanesa hrm@esworld.com detailing your relevant experience and

interest in this role.

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