IT Specialist

2 months ago


washington, United States Morph Enterprise LLC Full time

Onsite role


Responsibilities:

  • 6-10 yrs installing and configuring system hardware/software in an enterprise environment
  • 6-10 yrs installing operating system Required (OS) patches and upgrades
  • Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X)
  • Bachelor’s degree in IT or related field or equivalent experience
  • Experience using an endpoint management tool to provide remote support
  • Strong Customer Service Skills
  • Experience providing administrative support in an IT environment
  • Proficient time management skills Required and detail oriented organizational skills
  • Microsoft Certifications: MCP
  • Experience managing service requests for IT support in ServiiceNow or a similar ITSM platform
  • Expertise in troubleshooting hardware related issues
  • Expertise in troubleshooting complex software related issues
  • Can demonstrate experience making nontechnical users comfortable with complex technology concepts
  • Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)



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