Professional Services Sales Manager

4 days ago

Mountain View, United States Moveworks.ai Full time

Customer Success Mountain View, CA Full Time


Who We Are

Moveworks is the universal AI copilot for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. It does this by linking into systems (like ITSM, HRIS, ERP, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees.

The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.

Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Come join one of the most innovative teams on the planet

What You Will Do

As a Professional Services Sales Consultant at Moveworks, you’ll be responsible for the scoping, estimating, documenting, and positioning of Professional Services Solutions to our new and existing customers. Working closely with our Presales, Professional Services, and Customer Success teams, you will identify opportunities requiring the assistance of our Professional Services organization, and process those opportunities end-to-end.

You will play a foundational role in setting up the structural requirements needed to scale these processes to our entire Sales ecosystem, leveraging your expertise to develop a best-in-class perspective on selling services, and executing on and innovating on that approach as you receive feedback over time. Through these insights, you will also help to craft the future of our Professional Services offerings and help better position the value-add and success stories.

If you’re ready to do the best work of your career and help build an enduring company in the process, we would love to meet you

  • You engage early on in the Sales cycle to position our Professional Services offerings
  • You collaborate with Sales and Presales Solutions Engineers to understand the appropriate scope for Professional Services offerings, and engage with Customer Success Engineers to properly budget and plan to support that scope
  • You author Statements of Work and Quotes for Professional Services, and position and refine these deliverables with customers and prospects
  • You introduce processes and innovate on them in real time, through analysis of opportunities, reporting, and feedback from the ecosystem
  • You develop collateral to effectively position our offerings to our customers and prospects, such as decks and documentation, scoping calculators, and success stories
  • You will have the opportunity to leverage our growing ecosystem of partners to develop additional paths to selling our offerings

What You Bring To The Table

  • You have 2+ years experience of selling Professional Services Solutions for a software solution (SaaS preferred) with enterprise customers
  • You have experience building new processes, preferably within scoping, and solution design and positioning
  • You have the ability to learn and maintain and understanding of the Moveworks platform, including more technical concepts such as extensibility use cases requiring the use of APIs
  • You have a track record of success and exceeding targets
  • You are process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
  • You have experience building strong internal and external relationships throughout companies
  • You are eager to take on new challenges and are comfortable operating in ambiguity
  • You have completed a Bachelor’s degree or relevant experience
  • You are willing to travel 10-25% of the time

Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.

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