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Network Support

4 months ago

Bakersfield, United States Metasys Technologies, Inc. Full time

Network Support - General
Remote Position
6+Month Contract

Overview: Client is seeking a skilled Network Infrastructure Specialist to join the team on a remote basis, operating during PST hours. This role requires expertise in networking, incident management, and service delivery, with a focus on maintaining network integrity and optimizing performance.

Responsibilities:

  • Monitor, troubleshoot, and manage network devices, utilizing tools like 'Netcool' and 'HP Openview' to identify and resolve outages.
  • Assess network performance criteria, conduct capacity analyses for wireless and wireline infrastructure, and contribute to network architecture design and evolution.
  • Evaluate and recommend emerging technologies for network enhancement and conduct economic studies to project network capacity needs.
  • Coordinate service requests and incidents, lead high severity incident responses, and engage stakeholders for timely resolution.
  • Present incident summaries to customers and create Root Cause Analysis reports for severe outages.
  • Proactively identify and eliminate recurring incidents to maintain service reliability.

Requirements:

  • Proficiency in networking protocols and technologies (CCNA, CCNP, SD WAN), with experience in Transport (T1, Ethernet circuits).
  • Strong incident management and service management skills, with the ability to lead high severity incidents and manage break-fix activities.
  • Excellent communication skills for effective coordination with clients, vendors, and internal teams.
  • Previous client-facing experience preferred.
  • Flexibility for occasional out-of-hours support for critical outages.
  • Availability to work Wednesday through Sunday, 9:00 am to 6:00 pm (PT), with Monday and Tuesday off.


Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.