Sr. Systems Engineer Level 3

1 day ago


Boston, United States New England Network Solutions Full time

JOB DETAILS:

While we prefer local candidates, this role can be remote and located anywhere across the globe. This is a Monday through Friday Systems Engineering role supporting various client sites in the Greater Boston area.

COMPENSATION:

Base salary starting at 130K commensurate with experience, quarterly profit sharing and bonus plan, mileage reimbursement, cell/data reimbursement.

BENEFITS / HIGHLIGHTS:

  • 100% paid medical plan including health, dental, vision
  • Matching 401K
  • Life Insurance
  • Disability
  • Paid holidays
  • Referral bonuses
  • Paid training and certifications
  • Company social events – quarterly team outings, retreats, holiday parties, game nights

What You'll Do:

  • Support our customers with great Customer Service, resolving mostly high-level support incidents.
  • Identify opportunities and areas of improvement while interacting with clients.
  • Work with clients to suggest technical solutions that meet their business needs.
  • Work on new installs, migrations, troubleshooting, and projects.
  • Interface with third party vendors and act as the liaison for the client.
  • Update internal and client documentation as needed and create and maintain comprehensive documentation of client environments.
  • Responsible for detailed time tracking of work and client interactions.
  • Participate in team building, knowledge/experience sharing, and regular feedback and process improvement initiatives.
  • Serve as an escalation point for Tier 1 and 2 engineer support issues.
  • Participate in on-call rotation and after-hours/weekend projects and troubleshooting as needed.
  • Stay on top of new technology and industry trends.

What You'll Need:

  • Bachelor's Degree or equivalent working experience.
  • 10+ years' experience in an IT Engineering support/Consultant role, preferably at an MSP but not required.
  • You are a team player that can live by the NENS core values.
  • A passion for customer service.
  • Exceptional written/oral communication skills and the ability to listen.
  • Reliable transportation required and the ability to walk/stand for 8+ hours a day.
  • Ability to work in a fast-paced, ever-changing environment.
  • Strong work ethic and self-motivated with the ability to manage multiple priorities.
  • Strong time management skills.

Technical Knowledge & Experience:

  • Advanced experience in multiple areas of the Microsoft O365 suite. SharePoint migration experience is a must-have skill.
  • Advanced Cloud experience with MS Azure in particular, AWS as well (setup, configuration, troubleshooting/support).
  • Advanced experience in Microsoft server and workstation technologies.
  • Advanced experience in server virtualization technologies.
  • Advanced network skills (LAN, WAN, Wireless Firewalls, Switching).
  • Experience with Security Technologies or MFA; Okta preferred.
  • Experience with Disaster Recovery (plan creation, tabletop exercises, and implementation).
  • Proven background of providing excellent customer service.
  • Demonstrated analytical and troubleshooting skills.
  • Demonstrated experience with backup and recovery solutions.
  • Demonstrated experience with storage technologies.
  • Experience with automation and scripting (PowerShell).
  • Humility and ability to escalate issues where there is no clear path to resolution.
  • Ability to identify opportunities and areas of improvements for clients.
  • Certifications in the following technologies a nice plus: Microsoft, Cisco/Meraki, AWS, VMware, Okta.
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