Sr. Distinguished Engineer

1 week ago

Boston, United States Capital One Full time
Sr. Distinguished Engineer - Platform Operations

Center 1 (19052), United States of America, McLean, Virginia

At Capital One, we believe that AI and machine learning represent the biggest opportunity in financial services today, and is a chance to revolutionize the industry with more real-time personalized experiences than it was ever possible. Our mission is to use the power of machine learning to deliver better financial services to our customers by creating trustworthy, reliable and human-in-the-loop systems. From informing customers about unusual charges to answering their questions in real time, our AI/ML capabilities are bringing humanity and simplicity to banking.

The Vice President, Platform Operations will lead and optimize our Machine Learning & Artificial Intelligence platform operations. This executive will report into the Senior Vice President, Head of Machine Learning Experience in our engineering organization.

As this role will serve as a member of our leadership team within our Enterprise Data Machine Learning organization, and will be responsible for leading, coaching, and mentoring our engineers, it is of paramount importance this individual values diverse perspectives, fosters collaboration and encourages innovative ideas.

Responsibilities:
  1. Play a pivotal role in setting the roadmap and overseeing the day-to-day management of our AI and ML platforms.
  2. Maintain a deep understanding of the technical aspects of the platform, including infra, algorithms, APIs and integrations.
  3. Provide operations leadership to the engineering and production teams.
  4. Implement robust processes and operations dashboard to monitor platform performance, user feedback, and adherence to service level agreements (SLAs).
  5. Collaborate with cyber, technology risk management, security and compliance teams.
  6. Work closely with product and engineering to ensure the platform adheres to industry best practices.
  7. Implement automation and dashboards for proactive decision making and risk mitigation.
  8. Build a high performing operations team, recruiting world class SREs, production engineers, and data engineers.
Basic Qualifications:
  1. Bachelor’s Degree
  2. At least 9 years of experience managing Platform, infrastructure operations or Site Reliability Engineering.
  3. At least 5 years’ experience with public cloud technologies.
Preferred Qualifications:
  1. Master's Degree in “STEM” field (Science, Technology, Engineering, or Mathematics).
  2. 5 years of experience in managing large-scale, high-performance, distributed systems.
  3. 5 years of experience in setting up and scaling observability platform.
  4. 3 years of experience in building systems and solutions within a regulated environment.
  5. 3 years of experience in Artificial Intelligence, Machine Learning or Cloud infrastructure.
  6. 5 years of experience with machine learning lifecycle.

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable law.

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