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Customer Service Associate

3 weeks ago

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Job Description

We are seeking a highly motivated Customer Service Associate to join our team at Advance Financial. As a Customer Service Associate, you will be responsible for providing world-class customer service to our customers.

You will be the first point of contact for our customers, answering their questions and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Assist customers with loan applications and provide guidance on our financial products.
  • Welcome and engage with customers, building strong relationships and ensuring a positive experience.
  • Analyze customer needs and provide tailored solutions to meet their requirements.
  • Work collaboratively with team leads to meet and exceed monthly goals.
  • Participate in ongoing learning and development to stay up-to-date on company policies and procedures.

Requirements:

  • High School Diploma or equivalent required.
  • Phone customer service experience preferred.
  • Dedication to helping others and providing exceptional customer service.
  • Experience in a service-related field, particularly cash handling.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent communication and interpersonal skills.

Benefits:

  • $16-$24 per hour salary range.
  • $500 Sign-on Bonus paid after 90 days of employment.
  • Generous Paid Time Off (PTO) and volunteer time off policy.
  • Paid parental leave.
  • 100% company-paid health insurance.
  • 401(k) retirement plan with 5% company match.
  • Student Loan Repayment Plan.

About Us:

Advance Financial is a leading provider of financial services, committed to delivering exceptional customer experiences. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.