Information Technology Field Technician

2 months ago


new york city, United States Pomeroy Full time

We are currently seeking an IT Field Technician in Brooklyn, NY. This is a full-time, direct hire opportunity that will require driving to retail sites to perform basic maintenance on POS (Point-of-Sale) equipment.


The IT Field Technician is a great opportunity for entry level technicians to gain more hands-on experience. Entry Level Criteria is as follows:

  • Computer literate, with a desire to learn telecommunications and cellular technology, Supermarket, Retail or POS experience is a plus. Willing to travel extensively; work nights or days if needed; flexible with work assignments Valid US driver's license from NJ or NY state, and clean driving record.


Responsibilities:

  • Provide first point of contact for support issues
  • Answer a high volume of phone calls, collaborating with customers to resolve KF applications, wireless devices, printer, or computer problems in real time
  • Process service tickets/work logs related to KF related problems, train customers our KF applications and various wireless peripherals
  • Elevate complex issues/problems to appropriate team members
  • Perform scheduled hardware and/or software installations on site
  • Configure, Install, and more importantly maintain new or used peripherals, network printers, and POS equipment.
  • Assist customers with desktop applications, maintenance, and troubleshooting Network Equipment KF Software related, remotely using TeamViewer, MS Office, ADC, Windows etc.
  • Install, train, and deploy new applications, ADC application, Scale’s configuration, and Wireless peripherals. (Data collection, Network Validation, and Training/Network Standardization)
  • Telecommunications line installer and repairer, basic data communications troubleshoot, terminate data cable, know how to run data cable if needed (short runs only) and trace a cable to determine if it’s good or not.


Qualifications:

  • Experience or education in the IT field preferred; Bachelor’s degree required
  • Ability to handle multiple projects/responsibilities simultaneously
  • In-depth knowledge of customer service principles and practices
  • Proficiency in MS Office applications
  • Problem analysis and problem-solving
  • Decision making
  • Planning and organizing
  • Initiative
  • Flexibility
  • Ability to tolerate stress
  • Must be capable of lifting and/or carrying up to 30 lbs.
  • Must be fluent in English and Spanish
  • Must have valid driver’s license and own reliable transportation



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