Information Technology Specialist 2
3 weeks ago
Under the direction of an Information Technology Specialist 3, SG-23, the Information Technology Specialist 2, SG-18, will be assigned to the Information Management Support Group that directly supports OPWDD's Metro DDSO and its surrounding offices and community homes. The incumbent will assist in supporting technology initiatives for the Portfolio by providing technical expertise and guidance in all areas of desktop and mobile hardware, Active Directory, Microsoft Technologies, miscellaneous software, and general software updates.
Specific Duties- Review and assign tickets with Zone 5 and insure proper ticket closures and resolution
- Create and maintain reports to provide Executive type overview of Zone 5 support
- Support enterprise technology initiatives of the cluster utilizing technical expertise in the areas of hardware, software, and firmware.
- Assist in diagnosing/troubleshooting, repairing, configuring, maintaining, deploying, and installing desktops, mobile devices, printers, and software in an Active Directory environment.
- Assist in managing the enterprise network utilizing tools for system administration, network management, configuration management, asset management, etc.
- Assist in configuring, maintaining, deploying, installing, and supporting telecommunication equipment.
- Utilize methodical troubleshooting and investigative processes to resolve unique Level 2, 3, and 4 enterprise issues in helpdesk-based environment.
- Resolve help desk tickets by diagnosing, troubleshooting, referring to specialists, arranging repairs, user education/training, etc.
- Establish and maintain a professional working relationship with the user community, co-workers, and management to effectively provide problem resolution services.
- Assess users’ technology knowledge and provide education related to proper use of enterprise technology and software.
- Develop and maintain documentation pertaining to operating procedures for new technologies.
- Will be required to lift up to 50 Lbs. 20-30% travel will be required.
- A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
- OR a bachelor's or higher-level degree in any field and one year of experience in information technology.
- OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
- OR two years of professional experience in information technology.
- Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs.
- Positions located in New York City will receive an additional $3,400 downstate adjustment location pay.
- Benefits include a generous package worth 65% of salary, including holiday & paid time off, health care benefits, and additional benefits.
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