Lead Technical Analyst
7 days ago
Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
Under the direction of Enterprise Information Technology leadership, the Lead Technical Analyst is responsible for the ongoing assessment, design, development, implementation, support, and ongoing maintenance of corporate-wide clinical systems. Serving across the IT teams within EITS, the Lead Technical Analyst manages and directs the collection and transformation of large quantities of information into meaningful business requirements; development and modifications of requirements documentation for the design, implementation, ongoing support and maintenance of clinical information systems; critically evaluates information from various sources, distinguishes user needs from actual business needs and partner with business users, project managers, programmers, consultants and IT leadership in optimizing the scope, benefits and risks of actual and proposed projects as well as assists in managing stakeholder expectations. The Lead Technical Analyst is responsible for developing, documenting, and implementing the internal procedures, collecting and preparing information for inter/intra-departmental distribution that will be used in conjunction with application teams and/or third-party vendors. The position has a broad scope that includes enterprise-wide clients and technical projects.
Duties & Responsibilities
- Interview users, stakeholders, and sponsors to assess departmental needs to create Business, functional, and technical requirements documents.
- Develop documentation of test plans, technical documentation, release notes, end-user guides, training programs, and/or other materials as necessary.
- Analyze and document client's business requirements and processes; communicate requirements to technical personnel by constructing basic conceptual data and process models, including process flowcharts and technical specifications.
- Decompose information gathered into details including sources of data, data types, users, user types, interface components, interface navigation needs, reporting needs, and administrative system needs.
- Present concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams, and business-focused story boards.
- Research industry practices; collect and analyze data; draw appropriate conclusions and recommendations; present results in written reports or through oral presentations using visual aids.
- Coordinate user groups and project teams, convening conference calls and meetings and maintaining minutes and follow-up logs.
- Work collaboratively across teams to develop designs, mockups, and prototypes.
- Communicate technical design issues to non-technical people.
- Provide technical support for clinical applications
- Configure vendor software for proper use.
- Modify the application configuration as needed to support changes to infrastructure software and hardware
- Configure the systems for disaster recovery and failover between data centers. Act as the lead technical resource for the design, implementation, and testing of failover.
- Become a technical expert in clinical application. Perform troubleshooting, problem resolution, and system tuning.
- Work independently and as part of a fast-moving team; function as lead on projects
- Lead Business in programs with complex projects.
- Work within timeline and resource constraints provided by the Project Management Office.
- Provide ongoing communication with users, managers, corporate directors and vendors to assure support and current initiatives.
- Experience with HL7 communications is a plus.
- Experience working in a Project Management Office (PMO) with cross-functional teams is a plus.
- Perform other duties as assigned/required.
- Keep certifications/licensure up-to-date
- Ability to assume ownership of a project, create guidance where there isn’t any and influence the direction if it is not correct. Strong written and spoken language skills are a must and a strong background in clinical healthcare technologies and processes is strongly preferred.
- This role is approximately 80% remote and up to 20% on-site. The selected candidate must be able to come into the office to perform required work within 48 hours.
Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
2. Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications.
Operations Specialty requires supervisory experience (5 years).
Network Services requires a telecommunications background and experience.
3. Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or
4. A satisfactory equivalent combination of training, education and experience.
Department Preferences
Certification(S)/NYS Licenses/Education:
- Knowledge of EHR clinical systems; certification(s) a plus.
- Orders Transmittal routing experience preferred; certification a plus.
- Results Routing experience preferred
- Clinical background in Ambulatory Clinics preferred
- End User Support experience preferred
- Relevant certifications (e.g., CompTIA Server+, Cisco CCNA) are a plus.
Knowledge, Skills, Abilities and other Requirements:
- Outpatient clinical workflows and technology- hardware and software
- Microsoft suite skills
- Must have a basic understanding of server management, network administration, and technical support, ideally within a healthcare or clinical environment.
- Must be well organized, detail-oriented, highly analytical, possess strong problem-solving skills and must have a desire to be accountable for project success.
- Detailed knowledge of general phases of the Software Development Life Cycle (SDLC), project management methods.
Years of Experience:
- 5 Years of experience
- Experience with an EHR clinical system implementation at a multi-hospital system, and/or a major academic medical center.
- At least 3 years of clinical healthcare systems experience.
- At least 3 years of experience on commercial core clinical applications.
- Completed multiple go-lives, and at least one from (near) inception to completion
- Experience documenting system architecture design and clinical system workflow.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
Note: Candidates selected for a position are required to come to NYC as part of their onboarding.
-
Technical Business Lead Analyst
2 weeks ago
New York, New York, United States The Bank of Nova Scotia Full timeJob Title: Technical Business Lead AnalystAbout the Role:The Bank of Nova Scotia is seeking a highly skilled Technical Business Lead Analyst to join our team in New York, NY. As a key member of our IT department, you will work closely with the Business Analysis and Development teams to address business requests and production items.Key...
-
Lead Technical Analyst
1 week ago
new york city, United States NYC Health + Hospitals Full timeEmpower Every New Yorker — Without Exception — to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of...
-
Technical Business Lead Analyst
2 weeks ago
New York, New York, United States The Bank of Nova Scotia Full timeJob Opportunity:The Bank of Nova Scotia is seeking a highly skilled Technical Business Lead Analyst to join their team in New York, NY. As a key member of the Business Analysis and Development team, this individual will work closely with stakeholders to address business requests and production items.Key Responsibilities:• Collaborate with the Business...
-
Lead Technical Analyst
1 week ago
New York, United States NYC Health + Hospitals Full timeEmpower Every New Yorker — Without Exception — to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of...
-
Senior Technical Lead
2 weeks ago
New York, New York, United States FST Technical Services Full timeAbout the RoleFST Technical Services is a leading Cx firm in the country, partnering with clients for quality assurance in the design, construction, and post-acceptance phases of building projects.Key ResponsibilitiesProvide technical oversight and support to the team within the region.Meet target billable hours as defined by the annual operating plan and...
-
Senior Technical Lead
4 weeks ago
New York, New York, United States FST Technical Services Full timeJob OpportunityFST Technical Services is a leading Commissioning (Cx) firm that partners with clients to ensure quality assurance in building projects. We are seeking a Senior Engineer to join our team and contribute to our mission.Key ResponsibilitiesEngineering LeadershipProvide technical oversight and support to the teamDevelop and maintain quality...
-
Senior Technical Lead
3 weeks ago
New York, New York, United States FST Technical Services Full timeFST Technical Services Commissioning DivisionWe are a leading commissioning firm in the country, partnering with clients for quality assurance in building projects. Our team ensures that equipment in mechanical, electrical, plumbing, and associated systems are designed, installed, and functionally tested to meet client requirements and design intent.Senior...
-
Senior Technical Business Analyst
4 weeks ago
New York, New York, United States CoTalent Full timeSenior Technical Business Analyst/ManagerCoTalent is seeking a seasoned Senior Technical Business Analyst/Manager to join our Application Development team at a leading Asset Management client in New York City. This hybrid role requires 3 days in the office and 2 days remotely.The team is responsible for crafting technical solutions through a mix of...
-
Security Analyst
2 weeks ago
New York, New York, United States Lead Bank Full timeAbout Lead BankLead Bank is a fintech company building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri, with offices in San Francisco, Sunnyvale, and New York City. Our team of entrepreneurs and technologists with decades of experience navigate intricate banking and...
-
Technical Business Analyst
2 weeks ago
New York, New York, United States Trident Consulting Full timeJob Title: Technical Business AnalystWe are seeking a skilled Technical Business Analyst to join our team at Trident Consulting. As a Technical Business Analyst, you will play a crucial role in bridging the gap between business and technical personnel, ensuring a mutual understanding of processes and applications.**Responsibilities:*** Liaise between...
-
Senior Technical Lead
4 weeks ago
New York, New York, United States FST Technical Services Full timeJob OverviewFST Technical Services is a leading Commissioning (Cx) firm that partners with clients to ensure quality assurance in building projects. We are seeking a Senior Engineer to join our team and contribute to our mission.Key ResponsibilitiesEngineering Mentorship / LeadershipProvide guidance and support to junior engineers, promoting their growth and...
-
Technical Business Systems Analyst
4 weeks ago
New York, New York, United States Insight Global Full timeTechnical Business Analyst OpportunityA leading hospital system in New York City is seeking a Technical Business Analyst to join their Corporate Systems team. This role will focus on supporting the operational technology, including physical infrastructure such as water, heating, and cooling systems.Key Responsibilities:Analyze and troubleshoot technical...
-
Technical Business Systems Analyst
1 month ago
New York, New York, United States Insight Global Full timeTechnical Business Analyst OpportunityA leading hospital system in New York City is seeking a Technical Business Analyst to support their Corporate Systems umbrella. This role will focus on operational technology, including physical infrastructure such as water, heating, and cooling systems.Key Responsibilities:Analyze and troubleshoot technical incidents...
-
Technical Business Analyst
1 month ago
New York, New York, United States Rose Corporation Full timeJoin Rose Corporation as a Technical Business AnalystWe are seeking an experienced Technical Business Analyst to join our team at Rose Corporation. As a Technical Business Analyst, you will play a key role in understanding complex technical requirements and translating them into functional specification documents and Jira tickets.Responsibilities:Understand...
-
Technical Business Analyst
4 weeks ago
New York, New York, United States Randstad Full timeJob SummaryBusiness Analyst with 7-10 years of experienceWe are seeking a highly skilled Business Analyst with expertise in Oracle SQL and Informatica to join our team in New York. As a Business Analyst, you will be responsible for analyzing business needs and developing solutions to drive business growth.Key Responsibilities:Develop and implement business...
-
Technical Business Analyst
1 month ago
New York, New York, United States ABeam Consulting Full timeTechnical Business AnalystAt ABeam Consulting, we are seeking an experienced Technical Business Analyst to join our Fenergo implementation project for a Japanese bank. As a key member of our team, you will play a critical role in translating business requirements into technical solutions and supporting the project's successful execution.Key...
-
Senior Technical Lead
6 days ago
New York, New York, United States FST Technical Services Full timeWe are seeking a highly skilled Senior Engineer to join our FST Technical Services Commissioning (Cx) division. This division is one of the leading Cx firms in the country, partnering with clients for quality assurance in the design, construction, and post-acceptance phases of building projects.The Senior Engineer will be responsible for ensuring that...
-
Senior Technical Business Analyst
2 weeks ago
New York, New York, United States CoTalent Full timeUnlock Business Potential with CoTalentJob Title: Senior Technical Business AnalystCoTalent is seeking a seasoned Senior Technical Business Analyst to join our Application Development team. As a key member of our team, you will be responsible for analyzing and modeling business processes, providing expert application support, and leading cross-departmental...
-
Technical Business Solutions Analyst
4 weeks ago
New York, New York, United States Rose Corporation Full timeJoin Our Team as a Technical Business AnalystRose Corporation is a leading digital innovation agency that helps top brands leverage cutting-edge technology to innovate and delight their customers.We're seeking an experienced Technical Business Analyst (Product Owner) to join our team. As a key member of our team, you will be responsible for understanding...
-
Technical Business Analyst
3 weeks ago
New York City, United States Virtual Networx Full timeTitle: Techno Functional Business Analyst Location: NYC, NY Technical BA or Front Office Trade management Support Consultant Responsibilities : The role is ultimately responsible for support duties across the Liquid net, CoEx and ICAP RV businesses and production systems used for Equities and Exchange-Traded Derivatives asset classes. With a strong...