Abacus Solutions Group | Air Logistics Coordinator | wakefield, ma

3 weeks ago


wakefield, United States Abacus Solutions Group Full time

Abacus Solutions Group is recruiting for an Air Import Customer Care Specialist. This role is an immediate need and will be contract-to-hire. This role will be 4 days onsite in Wakefield and one day remote.


Your Responsibilities

  • Responsible for the implementation, support & monitoring of Air Shipments
  • Coordination of all aspects of the pick-up (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.)
  • Ensure the Scheduling Pickup and Deliveries are executed.
  • Responsible for rating shipments/handling/storage correctly per the SOP
  • Mandatory daily correspondence with overseas offices as necessary
  • Ensure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPs
  • Work closely with other departments to deliver high level of service to healthcare customers.
  • Schedule Monday- Friday 8am-5pm, 4 days onsite and one day remote
  • Reports to the Air Logistics Customer Care Manager

Your Skills and Experiences

  • Highschool diploma or equivalent
  • 2+ years of Air Logistics export experience preferred
  • 2+ years of customer service experience



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