Oracle BRM Support Engineer

2 months ago

miami, United States PeerSource Full time

PeerSource is currently recruiting for multiple Oracle BRM Support Engineers on a Contract basis. This position can be based onsite in either Miami, FL or Dallas, TX.


Summary


We are seeking an Oracle BRM Support Engineer with expertise in Oracle Billing and Revenue Management (BRM) to contribute to a team providing comprehensive 24x7 support. The role requires hands-on technical skills for monitoring, troubleshooting, and optimizing the BRM system, with a focus on maintaining high availability, data integrity, and compliance. Effective communication and collaborative teamwork are essential, particularly with our offshore support team.


Responsibilities

  • Continuously monitor the BRM system, promptly addressing issues to minimize downtime
  • Respond to and resolve incidents and service requests, ensuring adherence to service levels
  • Perform system maintenance, including patching, upgrades, and performance tuning
  • Diagnose and resolve technical issues, coordinating with IT teams and vendors as needed
  • Ensure data integrity and security, implementing measures against data breaches and losses
  • Document incidents, resolutions, configurations, and procedures for knowledge sharing
  • Provide user support and conduct training on BRM system functionalities
  • Monitor system performance and optimize for increased reliability and efficiency
  • Collaborate with cross-functional and offshore teams to implement new features and enhancements


Required Skills

  • 5+ years of experience in Oracle Billing and Revenue Management (BRM) support
  • Proven troubleshooting, problem-solving, and performance optimization abilities
  • Strong incident management and user support skills within a 24x7 environment
  • Familiarity with data integrity, security practices, and compliance requirements
  • Effective communication and collaboration skills, including experience with offshore teams
  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred


H1 sponsorship is not available.

PeerSource is a nationwide technology recruiting firm that prioritizes building strong relationships with the talented professionals we are fortunate to serve. We offer contract, contract-to-hire, and direct hire opportunities throughout the US and support W2 as well as independent consultants working on a Corp-to-Corp basis. W2 benefits with PeerSource include health, dental, vision, and life insurance as well as a matching retirement plan. Contact us for more details

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