Compass Group USA | Retirement Sr. Analyst | charlotte, nc

1 month ago

charlotte, United States Compass Group USA Full time

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

As a senior member of the Retirement team, you will participate in various retirement-related projects which involve revision, development and/or redesign of existing retirement programs, system enhancement and automation, process improvements, and producing detailed analyses for various retirement activities. Accountabilities also include: implementing and administering retirement programs, system testing, providing ad-hoc reports for leadership; retirement consulting; and daily retirement plan administration and troubleshooting.


Responsibilities:

  • Designs, builds, manipulates and produces detailed analyses and reports as requested; draws conclusions and makes recommendations based on the analyses.
  • Participates in the analysis, development, design, communication and implementation of retirement programs including, annual year end and year begin processes.
  • Provides ongoing customer service, explains retirement programs, answers questions, resolves problems and logically analyzes and resolves issues.
  • Serves as liaison between HR, Field Management, vendors and associates to provide support as it relates to retirement policies and procedures.
  • Supports training and communications requirements of various retirement programs.
  • Proactively identifies ways to improve and/or automate retirement processes.
  • Handles information and documents relevant to human resources with high degree of confidentially, urgency and attention to detail.
  • Vendor management and able to work cohesively with internal partners.
  • Responsible for day-to-day retirement operations and resolving any participant issues by either the vendor or internal partners.
  • Partner with 3rd party vendors to ensure programs and plans are accurately and efficiently administered.


Knowledge, Skills and Abilities:

  • Advanced Microsoft Excel skills (i.e. use of pivot tables and formulas)
  • Intermediate Microsoft Word and PowerPoint skills
  • Strong ability to capture and organize data in a manner that allows for impactful analysis and insights
  • Strong attention to detail
  • Ability to communicate effectively with associates at all levels in a corporate environment
  • Excellent organizational and follow through skills
  • Ability to work independently while managing multiple priorities in a dynamic environment
  • Ability to handle sensitive information in a confidential manner
  • Deferred Compensation, 401(k), and Pension plan knowledge
  • Ability to multi-task in a fast-paced environment
  • Must be a team player
  • Ability to understand and adhere to guidelines that are mandated by the Federal Government
  • Ability to anticipate and understand customer needs and deliver timely and accurate resolution.
  • Ability to problem solve and set priorities, and to ask questions when needed.
  • Excellent interpersonal and customer relationship skills to manage difficult and sensitive matters.
  • Ability to influence stakeholders and inspire change.
  • Ability to work independently and problem solve in ambiguous situations where answers and direction are not clear.


Qualifications:

  • 5+ years retirement plan administration or other relevant experience; support of an HR function strongly preferred
  • Strong interpersonal, verbal and written communication skills
  • Excellent analytical and problem-solving skills
  • Bachelor’s degree required
  • SAP software knowledge, a plus

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