Chief of Staff, Chief Product Office

Across the globe, institutional investors rely on State Street to help them manage risk, respond to challenges through solutions, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged professionals are essential to our success.

Our commitment to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

Position Overview

The Chief of Staff plays a critical role in the realization of the CPO’s strategy and achieving its desired effectiveness, cultural attributes and talent objectives, while also being responsible for the daily management of all aspects of the Chief Product Office. Reporting directly to the Chief Product Officer, the CoS serves as the central point across the CPO organization for business management and across State Street more broadly.

The position has been posted to be in Boston, but we would consider other North American or EMEA locations that align with our footprint.

Key Responsibilities

• Act as representative / proxy for the Chief Product Officer on necessary regional and global operating committees.
• Responsible for client engagement—planning, visits, presentations, and takeaways/follow-ups. Includes presenting Product strategy and roadmap to clients and internal forums/Townhalls.
• Primary responsibility for Product strategy and supporting the development of the individual Product strategies. Responsible for the central strategy group.
• Engage in business level strategy planning, aligning to the overall strategies of the enterprise.
• Oversight of the CAO function, inclusive of responsibility for monitoring the business investment portfolio - overall management of business IT budget, allocation prioritization, ROI achievement (in coordination with Product leaders), includes managing CPO budget, expenses, tracking and establishing OKRs and creating and managing management metrics/MIS.
• Responsible for the Product Enablement team, consisting of Vendor Lifecycle Management, Product Control, Billing, Project Management, and Process Engineering disciplines. Mandate to find new ways to transform the CPO organization by centralizing other similar functions across the organization.
• Primary responsibility for Product Advocacy team, including strategy and approach across all Products and services. Partner with critical stakeholders (Product leaders, Marketing, Chief Commercial Office) to drive successful execution.
• Support ad hoc, strategic, and tactical efforts by effectively leading projects across multiple areas: risk, business strategy, transformation, and cross-functional initiatives.
• Work with senior management to actively identify and implement process changes.
• Key partner in developing a strong risk and control culture across all regions; all daily activities associated with improved control frameworks.
• Effectively manage a team providing a level of mentorship and professional development while driving quality deliverables and attention to detail to all of the team’s work products.
• Build strong relationships across the Chief Product Officer’s Leadership team and their leads to drive an array of efforts.
• Work with senior leaders in Product, Global Delivery, GTS and CCO to support Product strategy and execution of the strategy.

Desired Qualifications:

• Proven leader with effective analytical, interpersonal, written, and oral presentations skills, including influencing skills and supervisory experience.
• Demonstrated skills in problem identification and resolution as well as collaborative problem solving in a complex setting required.
• Results-focused individual with the persistence and patience necessary to work effectively with a variety of internal and external constituents and drive results.
• Demonstrated ability to effectively partner with senior level staff, middle management and support divisions as required to execute strategic objectives.
• Ability to detect emerging trends and encourage and make recommendations for creative change.
• Possess the ability to create executive and board level material. Requires synthesizing and summarizing of complicated content.
• Experienced project manager with the ability to handle multiple priorities and lead team efforts as necessary.
• Effective at flexing and pivoting – be comfortable dealing with various changes and adapting to them.
• Networking – ability to find data, insights, and proof points very quickly across the organization with very little direction and synthesize.
• Multi-task – ability to effectively manage multiple priorities, but also be able to focus on the most important deliverables of the moment through proper prioritization.
• Business acumen – ability to pre-empt questions and sense-check the facts and be able to display a general business knowledge across all business lines.
• Ability to self-learn and research topics to provide context to matters.
• CoS or CAO or COO experience for a global organisation preferable.

Are you the right candidate? Yes

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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